LaTara Rivers
Irving,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Claim Associate
State Farm
04.2022 - Current
- Verifying claim information to get to the furthest point of the claim.
- Collaborating and working with appraisers, facility managers, body shops, rental vendors and salvage vendors.
- Assisting claimants, body shops and the named insured(s) with problems or questions regarding claims.
- Processing claims for payment or forwarded to appropriate personnel for further investigation
- Processing claims according to established quality and production standards and make corrections and adjustments to solve problems.
- Addressing customer inquiries to provide information and explanations on coverage and terms, expediting claims
- Maintaining updated knowledge through continuing education and workday training
- Exceeding customer satisfaction by finding creative solutions to problems
- Analyzing customer inquiries to determne the appropriate course of action for claims resolution
Intake Coordinator
WebTPA
09.2021 - 04.2022
- Maintained accurate records of client intakes in electronic database system.
- Coordinated the intake process for new patients including scheduling initial assessments and providing necessary paperwork.
- Adhered to confidentiality HIPAA guidelines when handling sensitive PHI
- Conducted patient intake interviews to collect medical information and insurance details.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Occupational Studies - Medical Assisting
Career Technical College
Monroe, La04.2002
Skills
- Initiative; multi-tasking
- Ability to work independently and with a team
- Strong PC skills ( Internet, Windows, Office)
- Leadership; detail oriented
- Excellent communication skills
- Strong work ethic
- Self-control, patience, flexibility, conflict resolution
- Claims review
- Regulatory compliance
- Documentation skills
- Teamwork and Collaboration
- Microsoft Office
Timeline
Claim Associate
State Farm
04.2022 - Current
Intake Coordinator
WebTPA
09.2021 - 04.2022
Associate of Occupational Studies - Medical Assisting
Career Technical College