LaTara Trainer
Birmingham,AL
Overview
21
21
years of professional experience
Work History
Store Manager
Dollar General Store
04.2016 - 06.2025
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Learned inventory management techniques to maintain optimal stock levels and reduce discrepancies.
- Supported team members in executing promotional activities to enhance sales and customer engagement.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Adapted quickly to store policies and procedures, contributing to a positive work environment.
- Collaborated with staff to organize store layouts, improving product visibility and accessibility.
- Observed safety protocols, promoting a secure shopping atmosphere for customers and employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Participated in training sessions to develop skills in retail management and operational best practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Family Dollar
08.2010 - 04.2016
- Led team in optimizing operational workflows to enhance efficiency and productivity.
- Developed and implemented training programs for new staff, improving onboarding experience.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Managed inventory control processes, ensuring accurate stock levels and reducing discrepancies.
- Facilitated regular team meetings to assess progress and align goals with organizational objectives.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Inventory Specialist
Walmart
10.2004 - 08.2010
- Managed inventory levels to optimize stock availability and reduce excess holding costs.
- Implemented inventory tracking systems to enhance accuracy and streamline operations.
- Coordinated with suppliers to ensure timely delivery of materials and resolve discrepancies.
- Conducted regular audits to maintain compliance with inventory management policies and procedures.
- Developed process improvements that increased efficiency in order fulfillment and inventory turnover rates.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Led project to identify and phase out slow-moving stock, freeing up valuable warehouse space.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
High School Diploma -
Jess Lanier High School
Bessemer, AL05-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Leadership development
- Operations management
Timeline
Store Manager
Dollar General Store
04.2016 - 06.2025
Assistant Manager
Family Dollar
08.2010 - 04.2016
Inventory Specialist
Walmart
10.2004 - 08.2010
High School Diploma -
Jess Lanier High School
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