Latara Virgin
Customer Service Administration
POWDER SPRINGS,GA
Summary
Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 10 plus years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Administration Officer
The Skill Care Professionals
Stockbridge, GA
02.2018 - Current
- Prepared agendas and took notes at meetings to archive proceedings.
- Produced detailed reports to track trends and keep senior management informed.
- Managed daily payment processing and drafted related financial documents.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Drafted and distributed invoices for outstanding payments.
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Customer Service Agent
Greater New Beginning
DONALSONVILLE, Georgia
08.2010 - 12.2014
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Recommended products to customers and suggested other options if preferred product was unavailable. it is always about the client.
- meet and exceed client service and commercial goals are
Education
Bachelor of Science - Criminal Justice
Albany State University
Albany Georgia 08.2009 - 05.2011
Skills
Outstanding communication skills
Customer Relations
Exemplary work ethic
Microsoft Office Suite proficiency
Client Servicing
Timeline
Administration Officer
The Skill Care Professionals
02.2018 - Current
Customer Service Agent
Greater New Beginning
08.2010 - 12.2014
Bachelor of Science - Criminal Justice
Albany State University
08.2009 - 05.2011