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LaTarah Carter
Customer Service Representative
Omaha,NE
Summary
Motivated, dedicated, and articulate customer service representative, offering excellent communication skills and bringing outstanding organizational skills with a talent for overcoming customer objections. Committed to establishing and maintaining professional relationships and to increase profitability and drive business result. A solid team player with outgoing, positive demeanor and proven skills in promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Rural Carrier Associate
United States Postal Service
Omaha, NE
12.2019 - Current
- Delivered mail and packages to customers on assigned route while processing check submissions, money orders and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Directly interacted with customers to deliver mail, packages and ordered goods..
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
Hyatt Global Contact Center
Omaha, NE
05.2015 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns via email and phone.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
COACH TRACK TRAINEE
SITEL
Omaha, NE
11.2014 - 05.2015
- Trained Real Time Adherence Specialists
- Worked closely with team leads as POC while management was out of office
- Completed over 100 hours of additional team leader training modules for business management
- Completed training calibrations with Quality Assurance
- Worked closely with team leaders to help update seasonal workforce needs prior to summer and winter spikes in business
- Consistently met daily financial reporting deadlines
- Drove operational improvements which resulted in savings and improved profit margins
- Identified issues, analyzed information and provided solutions to problems
ADHERENCE SPECIALIST
SITEL
Omaha, NE
10.2013 - 03.2014
- Exceeded 92% Bill To Pay increasing productivity by 13%
- Worked closely with team leaders to help update seasonal workforce needs prior to summer and winter spikes in business
- Consistently met daily financial reporting deadlines
- Carried out day-to-day duties accurately and efficiently
- Created plans and communicated deadlines to complete projects on time
CUSTOMER SERVICE REPRESENTATIVE
SITEL
Omaha, NE
10.2012 - 10.2013
- Trained current Real Time Adherence Specialists
- Worked closely with team leads as POC while management were out of office
- Completed over 100 hours of additional team leader training modules for business management
- Completed training calibrations with Quality Assurance
- Worked closely with team leaders to help update seasonal workforce needs prior to summer and winter spikes in business
- Consistently met daily financial reporting deadlines
Childcare Provider
DHHS
Omaha, NE
10.2011 - 07.2012
- Provided supervision and child appropriate activities
- Maintained excellent working relationship with clients
- Quickly and effectively solved various issues pertaining to children in care
- Maintained immaculate record of billing documents and attendance of children.
HEAD CASHIER
STEVE & BARRY'S INC
LaVista, NE
12.2008 - 01.2010
- Handled sales and promotions of featured items and established rapport with customers
- Successfully attended needs of customers by providing exceptional customer service
- Motivated myself and co-workers to put customers first
- Handled and approved all eligible returns and exchanges
- Mentored new team members on sales software system operation.
- Maintained stock to meet expected customer demand.
Education
HIGH SCHOOL DIPLOMA -
Midwestern Baptist Academy
Omaha, NE 08.2004 - 05.2008
Skills
Written Communication
Interpersonal Communication
Teamwork and Collaboration
Good Telephone Etiquette
Complaint resolution
Account management
Professional telephone demeanor
Creative problem solving
Keyboarding
Written and oral communication
Report preparation
Listening and comprehending
Software
Microsoft Excel
Microsoft Powerpoint
References
- Stephanie Gradoville |OPPD Documents Clerk |Phone: (402) 960-8459| Email: sagradoville@oppd.com
- Larry Salcedo | USPS Regular Rural Carrier | Phone: (402) 669-1374 | Email: lsal3@cox.net
- Michael Whitehurse |Ambassador Health Respiratory Therapist |Phone: (816) 797-7356 | Email: Michael34kcom@gmail.com
Timeline
Rural Carrier Associate
United States Postal Service
12.2019 - Current
Customer Service Representative
Hyatt Global Contact Center
05.2015 - 11.2019
COACH TRACK TRAINEE
SITEL
11.2014 - 05.2015
ADHERENCE SPECIALIST
SITEL
10.2013 - 03.2014
CUSTOMER SERVICE REPRESENTATIVE
SITEL
10.2012 - 10.2013
Childcare Provider
DHHS
10.2011 - 07.2012
HEAD CASHIER
STEVE & BARRY'S INC
12.2008 - 01.2010
HIGH SCHOOL DIPLOMA -
Midwestern Baptist Academy
08.2004 - 05.2008