Latarcha Robinson
Charlotte,NC
Summary
Focused Seasoned Property Manager with background managing Tax Credit, RAD, PBV, Market & Commercial property operations while controlling expenses. Dedicated work history monitoring and maintaining grounds and operations for over 500 units in the Charlotte and Concord area. Consistently minimized complaints by identifying and addressing issues proactively to provide safe, appealing housing options.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Property Manager
Bridge Property Management
09.2022 - Current
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to escalated resident concerns and issues and monitored resolution.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Kept properties in compliance with local, state, and federal regulations.
Commercial Property Manager
Ilivian
01.2014 - 05.2022
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
- Prepared specifications solicited bids and approved subcontracts for building services.
- Collaborated with Project Management during interior renovations and construction for lease-up property.
- Managed Commercial and Residential property documents for permanent records and regulatory requirements.
Community Manager
SL Nusbaum
12.2012 - 01.2014
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Property Manager
Royal American Management
01.2003 - 12.2010
- Developed and implemented comprehensive plans for rental properties to maximize occupancy, revenue, and customer satisfaction.
- Managed the day- to- day operations of over 5,000 rental units, overseeing inspections and maintenance, tenant relations, and lease negotiation.
- Monitored and evaluated financial performance, prepared budgets, and provided regular reports to upper management.
- Ensured compliance with all applicable laws and regulations.
- Developed marketing plans and strategies to attract qualified tenants.
- Trained and mentored staff to ensure effective customer service and efficient operations.
- Developed relationships with individual tenants to increase customer loyalty and satisfaction.
- Resolved tenant disputes and complaints in a timely and professional manner.
Education
Bachelor of Arts - Business Administration And Management
Livingstone College
Salisbury, NC04.2000
Skills
- Tenant relations management
- Team leadership and supervision
- Fair housing regulations knowledge
- Project management proficiency
- Networking and relationship building
- Database Management
- Maintenance Scheduling
- LIHTC, PBV, RAD & Market Compliance Monitoring
Certification
· Certified Credit Compliance Professional (C3P)
· Fair Housing Certification
· Tax Credit Specialist (TCS)
· Accredited Resident Manager (ARM)
· NAHMA Certification
· CPM Candidate
Timeline
Community Property Manager
Bridge Property Management
09.2022 - Current
Commercial Property Manager
Ilivian
01.2014 - 05.2022
Community Manager
SL Nusbaum
12.2012 - 01.2014
Property Manager
Royal American Management
01.2003 - 12.2010
· Certified Credit Compliance Professional (C3P)
· Fair Housing Certification
· Tax Credit Specialist (TCS)
· Accredited Resident Manager (ARM)
· NAHMA Certification
· CPM Candidate
Bachelor of Arts - Business Administration And Management
Livingstone College
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