Latarra R. Bell
Dacula,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Property Consultant/Team Lead
DC Linkz Express LLC
Jonesboro, GA
01.2012 - Current
- Assist homeowner with handling all claims according to required policies and processes and maintain documentation of all client activities and provide support in order to efficiently monitor customer files
- Prepare estimates and gather photos of damages to homeowners’ property to send to insurance company to ensure customers receive fair market prices to home improvements needed
- Investigate the cause of loss to prove damages were caused by covered a covered peril under homeowners’ policy
- Maintain an effective follow up system and ongoing communication with all parties to deliver an exceptional customer service experience
- Review and explain all estimates for claim settlements with homeowner to ensure they understand insurance language due to my claims-processing knowledge
- Coordinate with contractors to schedule appointments for job to be completed in a timely fashion.
- Generated new leads through networking and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Medical Claims Specialist/Call Center
United Health Care, Wipro
06.2006 - 12.2012
- Correctly coded and billed medical claims for various hospital and nursing facilities
- Verified patients' eligibility and claims status with insurance agencies
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Diligently filed and followed up on third party claims
- Identified and resolved patient billing and payment issues
- Research CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
- Handled inbound and outbound calls to and from customers regarding health insurance policies
- Reviewed customer accounts, provided updates and information about billing
- Helped trained new employees and informed them about company’s customer management policies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Education
Master of Science - Legal Studies
Purdue University Global
West Lafayette, IN12.2019
Bachelor of Science - Criminal Justice
Mercer University
Macon, GA5.2010
Skills
- TECHNICAL SKILLS
- Typing Speed: 60 WPM
- Software:
- Microsoft Word, Excel, PowerPoint, Outlook, Xactimate, LexisNexis
- Problem-Solving Strengths
- Service Assistance
- Customer Service and Assistance
- Prospecting Skills
- Inside and Outside Sales
- Staff Training
- New Business Opportunities
- Team Goals
- Upselling Techniques
- Providing Feedback
- Appointment and Meeting Scheduling
- Training and Development
- Maintaining Customer Database
- Personnel Management
Timeline
Property Consultant/Team Lead
DC Linkz Express LLC
01.2012 - Current
Medical Claims Specialist/Call Center
United Health Care, Wipro
06.2006 - 12.2012
Master of Science - Legal Studies
Purdue University Global
Bachelor of Science - Criminal Justice
Mercer University
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