Latarsha Callum
Midlothian,VA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level [ Customer care Representative] position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
CSC Clerk
DMV
Richmond, VA
01.2023 - 11.2023
- Performed data entry tasks to update customer accounts records.
- Processed customer orders promptly and accurately.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Intermodal Clerk
Union Pacific Railroad
Oregon, Portland
02.2022 - 12.2022
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Compiled customer information into organized databases for easy access.
- Contacted customers regarding account updates and potential problems.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Copied, sorted and filed records of office activities and business transactions.
- Scanned documents into digital formats ensuring accuracy of content.
- Maintained inventory levels of office supplies and equipment as needed.
Gate Coordinator
HEB Grocery Store
Houston, TX
06.2007 - 12.2021
- Provided friendly and professional assistance to employees, visitors and customers.
- Tracked shipments in and out of the facility.
- Enforced parking regulations on site grounds.
- Operated computerized systems for tracking inventory and personnel movements.
- Maintained accurate records of entry and exit logs.
- Resolved any customer complaints in a timely manner.
- Assisted with vehicle searches as needed.
- Organized documents related to entry and exit activity in an orderly fashion.
- Communicated effectively with vendors and suppliers regarding deliveries.
- Prepared daily reports detailing all activities at the gatehouse.
- Utilized radio communication systems when necessary.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Certified Nurses Assistance
Allied Healthcare
Houston, TX11-1998
GED -
Elkins Senior High School
Missouri City, TX09-1998
Skills
- Database Entry
- Administrative Support
- Quality Control
- File Maintenance
- Cash Management
- Driver Communications
- Handling Payments
- Scanning and Copying
- Verbal and Writing Communication
- Telephone Etiquette
- Administrative Tasks
Timeline
CSC Clerk
DMV
01.2023 - 11.2023
Intermodal Clerk
Union Pacific Railroad
02.2022 - 12.2022
Gate Coordinator
HEB Grocery Store
06.2007 - 12.2021
Certified Nurses Assistance
Allied Healthcare
GED -
Elkins Senior High School