Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Latarsha K Smith

Clayton,NC

Summary

Experienced supervisor with a strong track record in Business Administration, Manufacturing, warehouse, and Call Center settings. Successfully achieved notable accomplishments throughout career. Currently pursuing Bio-works and DeltaV to transition into the Pharmaceutical field with a targeted completion date of 12/11/2024. Available for 12-hour shifts.

Overview

12
12
years of professional experience

Work History

Learning Ambassador (Supervisor)

Amazon
, NC
04.2019 - Current
  • I am a supervisor for our Learning Ambassador team at Amazon, who oversees over 60 associates at a given time.
  • Collaborated with faculty members to identify areas of improvement in the curriculum design.
  • Assisted faculty in creating course materials and activities that support learning objectives.
  • Analyzed student performance data to recommend strategies for improving learning outcomes.
  • Communicated regularly with instructors regarding any changes or updates required in course content.

Fraud Analyst

Bank of America
Hunt Valley, Maryland
03.2016 - 03.2019
  • Assessed customer and client data to detect potential fraud risks.
  • Monitored customer accounts and identified any discrepancies or irregularities in account activity.
  • Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
  • Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
  • Performed detailed analysis of financial transactions to identify suspicious activity.

Customer Service Representative II

PayPal Inc.
Hunt Valley, Maryland
11.2012 - 02.2016
  • Work with two computer monitors and a headset phone line, with multiple systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Some College (No Degree) - Bioworks,Delta V

Johnston Community College
Smithfield, NC
12-2024

Business Administration Degree -

University of Phoenix

Skills

  • Bioworks
  • DeltaV
  • cGMP and SOP
  • Manufacturing
  • Training facilitation
  • Supervisor
  • Customer Service
  • Analytical Skills
  • Microsoft Office
  • Fraud Analyst

Awards

Quality assurance Training, Employee of the Month for March 2015 (PayPal), 6 Customer Awards for resolving customer issues, Certificate of Completion for call center training, Human Resource Certificate

Timeline

Learning Ambassador (Supervisor)

Amazon
04.2019 - Current

Fraud Analyst

Bank of America
03.2016 - 03.2019

Customer Service Representative II

PayPal Inc.
11.2012 - 02.2016

Some College (No Degree) - Bioworks,Delta V

Johnston Community College

Business Administration Degree -

University of Phoenix

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Latarsha K Smith