Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latarsha Walls

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Operations Manager

CVS Pharmacy
08.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Associate of Applied Science - Medical Office Specialist

Lone Star College System
Tomball, TX

Skills

  • Microsoft Windows
  • Customer Service
  • Contract Review and Recommendations
  • Sales Activities
  • Order Supplies
  • Management
  • Staff Training

Timeline

Operations Manager

CVS Pharmacy
08.2021 - Current

Associate of Applied Science - Medical Office Specialist

Lone Star College System

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Latarsha Walls