Summary
Overview
Work History
Education
Skills
Timeline
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Latascia Jones

Atlanta,GA

Summary

I’ve received positive recognition from customers

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sedgwick
06.2022 - 10.2024
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
  • Researched and resolved complex medical claims issues to support timely processing.

Server, Host, Hookah Staff

404 Sports Bar and Grill
01.2022 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by crafting high-quality hookahs and maintaining a clean work environment.
  • Enhanced customer satisfaction by providing efficient and attentive hookah service.

E-Commerce Specialist

DHL Supply Chain
03.2019 - 06.2022
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Maintained working knowledge of company products, services and promotions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Education

High School Diploma -

South Paulding High School
Douglasville, GA
05-2017

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Customer Relations
  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Table Bussing
  • Hookah preparation expertise
  • Multitasking proficiency

Timeline

Customer Service Representative

Sedgwick
06.2022 - 10.2024

Server, Host, Hookah Staff

404 Sports Bar and Grill
01.2022 - 08.2024

E-Commerce Specialist

DHL Supply Chain
03.2019 - 06.2022

High School Diploma -

South Paulding High School

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Latascia Jones