Latascia Jones
Atlanta,GA
Summary
I’ve received positive recognition from customers
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sedgwick
06.2022 - 10.2024
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
Server, Host, Hookah Staff
404 Sports Bar and Grill
01.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by crafting high-quality hookahs and maintaining a clean work environment.
- Enhanced customer satisfaction by providing efficient and attentive hookah service.
E-Commerce Specialist
DHL Supply Chain
03.2019 - 06.2022
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
High School Diploma -
South Paulding High School
Douglasville, GA05-2017
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Table Bussing
- Hookah preparation expertise
- Multitasking proficiency
Timeline
Customer Service Representative
Sedgwick
06.2022 - 10.2024
Server, Host, Hookah Staff
404 Sports Bar and Grill
01.2022 - 08.2024
E-Commerce Specialist
DHL Supply Chain
03.2019 - 06.2022
High School Diploma -
South Paulding High School