LaTasha Abernathy
Chicago,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Levy Food Service. Expert in inventory management and customer engagement, I excel in creating efficient, supportive environments. My critical thinking and team management skills have consistently improved service delivery and operational efficiency.
Overview
33
33
years of professional experience
Work History
Assistant Teacher
Eyes On The Future
07.2024 - Current
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Provided one-on-one and group-based learning support focused on student progress.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Stand Lead
Aramark
06.2021 - 10.2021
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained a safe work environment by adhering to health and safety regulations and promptly addressing potential hazards.
- Assisted in cash handling tasks such as reconciling daily transactions, managing the cash register, and ensuring accurate financial records.
- Enhanced customer experience by providing exceptional service and maintaining a clean, well-stocked concession area.
- Reduced waste by closely monitoring product expiration dates and implementing proper rotation techniques.
- Supported venue marketing initiatives by promoting special offers or upcoming events to customers at the point of sale.
- Streamlined operations through effective communication with team members and management.
- Trained new employees in company policies, procedures, and best practices to ensure consistent performance across the team.
- Adhered to strict food safety guidelines by properly storing perishable items and maintaining cleanliness of preparation areas.
- Managed inventory and ensured adequate stock levels for uninterrupted service during peak times.
- Collaborated with fellow Stand Leads to coordinate breaks, task delegation, and overall event coverage for seamless operations.
- Identified opportunities for operational improvement through continuous evaluation of workflows; implemented changes that resulted in greater efficiency.
- Achieved consistent compliance with company standards through regular self-assessments of stand presentation, processes, and employee performance.
Banquet Server
Levy Food Service
06.1992 - 01.2005
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
Bartender
Levy Food Service
04.1992 - 11.1996
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Associate of Arts - Liberal Arts
Harold Washington College
Chicago, IL06-2006
Skills
- Team Management
- Brand Awareness
- Driven Work Ethic
- Customer Service
- Critical Thinking
- Cash Handling
- Customer Engagement
- Inventory Management
- Stock audits
- Display Maintenance
- Floor oversight
Timeline
Assistant Teacher
Eyes On The Future
07.2024 - Current
Stand Lead
Aramark
06.2021 - 10.2021
Banquet Server
Levy Food Service
06.1992 - 01.2005
Bartender
Levy Food Service
04.1992 - 11.1996
Associate of Arts - Liberal Arts
Harold Washington College
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