Summary
Overview
Work History
Education
Skills
Timeline
background-images

LaTasha Adams

Cuero,TX

Summary

Dynamic Gas Station Manager at H-E-B Fuel with a proven track record in fuel management and exceptional customer service. Enhanced store performance through effective employee training and streamlined operations, achieving significant cost reductions. Skilled in problem-solving and communication, fostering a positive work environment that boosts team morale and customer loyalty.

Professional in retail management with proven track record of enhancing operational efficiency and customer experience in gas station settings. Adept at team collaboration, driving results, and adapting to changing needs. Possesses key skills in inventory control, cash handling, and customer service, while being reliable and flexible.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Gas Station Manager

H-E-B Fuel
07.2015 - Current
  • Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
  • Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
  • Maintained accurate financial records, enabling timely reporting and informed decision making.
  • Reduced operational costs through effective inventory management and streamlined processes.
  • Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
  • Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
  • Optimized employee scheduling, balancing workload while maintaining excellent service levels.
  • Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
  • Streamlined communication between shifts via detailed shift reports highlighting essential updates for seamless transitions.
  • Implemented safety protocols that drastically reduced workplace accidents, fostering safer work environment.
  • Improved fuel storage safety standards, ensuring compliance with environmental regulations and reducing risk of fines.
  • Increased sales of promotional items with strategic placement and staff incentives, boosting overall revenue.
  • Enhanced store's visual appeal with regular maintenance and updates, attracting more customers.
  • Managed inventory levels to minimize waste and ensure product availability, improving operational efficiency.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Sales Associate

Walmart
11.2010 - 07.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

High School Diploma -

Yoakum High School
Yoakum, TX
05-2010

Skills

  • Store operations
  • Merchandising strategies
  • Employee training
  • Fuel management
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Timeline

Gas Station Manager

H-E-B Fuel
07.2015 - Current

Sales Associate

Walmart
11.2010 - 07.2015

High School Diploma -

Yoakum High School

Similar Profiles

CREATE PROFILE