LaTasha Ammons
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Experience Representative
TRADEBE
02.2020 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Investigated customer complaints and escalated issues to address critical requests.
- Review and submit accurate profiles for approval.
- Coordinate pickup and deliveries of customer material and confirm customer appointments with the plant.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
Client Service Coordinator
Staff Management
07.2019 - 02.2020
- Maintained accurate record-keeping with proactive attention to client information updates.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
Sr. Operations Specialist
Waste Management Recycle America LLC
02.2007 - 01.2019
- Responded to customer requests via telephone and email.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Copied, logged and scanned supporting documentation.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Completed weekly payroll for 60 employees.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Solved problems timely and effectively, ensuring customer satisfaction
Education
Bachelor of Science - Accounting
Calumet College Of St. Joseph
Whiting, IN2011
Skills
- Payroll and budgeting
- Deadline driven
- Office administration
- Escalated Call Handling
- Creative Solutions
- Customer service
- Microsoft Office proficiency
- Office management
- Administrative support
- Scheduling
Timeline
Customer Experience Representative
TRADEBE
02.2020 - Current
Client Service Coordinator
Staff Management
07.2019 - 02.2020
Sr. Operations Specialist
Waste Management Recycle America LLC
02.2007 - 01.2019
Bachelor of Science - Accounting
Calumet College Of St. Joseph
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