Open To Work
Latasha Archard
Lithonia
Summary
Dedicated professional with strong customer service skills and proven multitasking abilities. Expertise in time management ensures efficient handling of customer inquiries and issues. Committed to delivering positive experiences that enhance customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Supervisor Mortgage Origination
Navy Federal Credit Union
04.2024 - 03.2026
- Inspired and drove performance for team of 8-15 Loan Officers through strategic coaching, elevating approval rates and enhancing team engagement
- Led high-impact initiatives, including Workforce Reimagined (2024) and Verified PAL (2023), driving innovation and operational excellence
- Implemented operational enhancements that increased efficiency and elevated member experience scores, transforming processes to better meet member needs
- Collaborated with business units to streamline workflow processes and boost operational efficiency, enabling seamless coordination across teams
- Conduct comprehensive performance evaluations to deliver constructive feedback, identify growth opportunities, and support professional development
Mortgage Loan Officer II
Navy Federal Credit Union
Atlanta
08.2015 - 04.2024
- Achieved $25M-$55M in yearly residential mortgage originations by executing targeted marketing campaigns and fostering key partnerships.
- Guided members through mortgage options and loan processes to facilitate informed decisions.
- Informed members about loan products and terms to support their understanding and choices.
- Managed the loan application pipeline, ensuring timely processing and approvals.
- Responded promptly to member inquiries, ensuring high levels of customer satisfaction.
Mortgage Loan Processor
Navy Federal Credit Union
Pensacola
11.2013 - 08.2015
- Reviewed financial documents for compliance with lending guidelines, safeguarding against risk and ensuring successful loan processing.
- Processed mortgage applications for various loan types, ensuring accuracy and efficiency to meet client needs.
- Coordinated with underwriters to facilitate timely loan approvals and decisions.
- Monitored deadlines to facilitate timely processing of loans and documentation, enabling prompt loan approvals.
Skills
- Team leadership
- Mortgage lending
- Regulatory Compliance
- Leadership & Team Management
- Coaching performance
Awards
- Sustained Superior Performance Award, Navy Federal Credit Union, 01/01/2016-01/01/23, Recognized for consistently exceeding performance expectations and contributing to team success.
- Top Loan Officer Award, Navy Federal Credit Union 01/01/2017 & 2018
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$85000/yr - $146000/yrTimeline
Supervisor Mortgage Origination
Navy Federal Credit Union
04.2024 - 03.2026
Mortgage Loan Officer II
Navy Federal Credit Union
08.2015 - 04.2024
Mortgage Loan Processor
Navy Federal Credit Union
11.2013 - 08.2015