LATASHA ARMSTRONG
Houston,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
CARE COORDINATOR
HARRIS CENTER
10.2019 - 10.2022
- Determined client's need for special assessment activities for complex cases, effectively handling 55 care plans
- Updated policies and procedures, leading continuous improvement of resident assessments and care
- Completed resident assessments every 90 days in accordance with current regulations and guidelines
- Supported 3 or more patient care excellence via planning and interpretation of programs
- Built strong relationships with clients to deliver emotional support and companionship
- Transported individuals to events and activities, medical appointments and shopping trips
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops
REHAB CLINICIAN
HARRIS CENTER
08.2016 - 10.2019
- Advocated on behalf of Mental Health Adults, Complete Recovery Plan every 180 days,
- Delivered Psychosocial Medications to homes, Completed ANSA/CANS, b Completed on-call routines to prevent crises with clients, Taught parenting skills to improve the overall health of parent and child,
- Referred clients to outside resources and social services within e agency.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Used Microsoft Word and other software tools to create documents and other communications
Education
MASTER OF ARTS - HUMAN SERVICE-GRADUATED
CAPELLA UNIVERSITY
Minneapolis, MN12.2011
BACHELOR OF SOCIAL WORK -
SOUTHERN UNIVERSITY oF NEW ORLEANS
New Orleans, LA05.2001
Skills
- Prepare and organized caseload of 53 clients
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Computer Proficiency
- Document and Records Management
- Case management
- Organizational skills
- Interdepartmental collaboration
- Social Service
- Problem-Solving
- Excellent Communication
- Flexible And Adaptable
- Intake Interviews
- Data Entry
- Positive Relationships
- Decision-Making
- Crisis Prevention Intervention
- Customer Satisfaction
- Patient Health Information Access
- Patient Care and Monitoring
- Multidisciplinary Team Collaboration
- Crisis Situations
- Patient and Family Liaison
- Progress Monitoring
- Patient Care Assessment
- HIPAA Guidelines
- Organizational Goal Development
- Health Information Systems (HIS)
- Health Care System
- Employee Work Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
CARE COORDINATOR
HARRIS CENTER
10.2019 - 10.2022
REHAB CLINICIAN
HARRIS CENTER
08.2016 - 10.2019
MASTER OF ARTS - HUMAN SERVICE-GRADUATED
CAPELLA UNIVERSITY
BACHELOR OF SOCIAL WORK -
SOUTHERN UNIVERSITY oF NEW ORLEANS
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