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Hi, I’m
Latasha Atkins
Customer Service Rep, Sales Rep, Freelance Writer, Human Resource, IT Tech
Topeka,KS
Inspire Others Today by living in the moment while spreading love, light and nothing but good energy!!!
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing report with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
years of professional experience
7
years of post-secondary education
Work History
AmazonTopeka, KS
Remote Customer Service Specialist
12.2019 - 04.2023
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Updated account information to maintain customer records.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 50 calls per day.
Direct TvTopeka, KS
IT Technical Support Representative
08.2018 - 11.2022
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware and granted system permissions to new employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed over 50 to 100 calls per day.
Cox CommunicationsTopeka, KS
Remote Customer Care Representative
02.2016 - 10.2019
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Navigated multiple computer systems and applications to find information.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Communicated with clients regarding account services, statements, and balances.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed over 50 to 100 calls per day.
Providence Health & ServicesTopeka , KS
Human Resources Assistant
08.2014 - 08.2016
Job overview
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Coordinated employee training programs to improve productivity and performance.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Managed over 50 calls per day.
AloricaTopeka, Kansas
Customer Service Representative
04.2011 - 03.2016
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed over 50 calls per day.
Education
Washburn TechTopeka, KS
Associate of Applied Science from Business Administration
08.2014 - 04.2016
Washburn University of TopekaTopeka, KS
Bachelor of Science from Human Resources Development
08.2011 - 03.2014
Highlandpark HighschoolTopeka
High School Diploma
08.2007 - 05.2010
Skills
Customer Relations
Software
Customer Relationship Management (CRM): Salesforce, HubSpot
Email Marketing Platforms: Mailchimp, Constant Contact, Sendinblue
Analytics and Reporting Tools: Google Analytics, Google Data Studio, Adobe Analytics
SEO Tools: SEMrush, Moz, Ahrefs
Project Management Software: Asana, Trello, Jira
Collaboration Tools: Slack, Microsoft Teams, Zoom
Design Tools: Adobe Creative Suite (Photoshop, Illustrator, InDesign), Canva
Office Productivity Suite: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides)
Video Conferencing and Communication: Zoom, Microsoft Teams, Skype
Virtual Collaboration Tools: Google Drive, Dropbox, Trello, Notion
Code Editors: Visual Studio Code, Sublime Text, Atom
Version Control Systems: Git, GitHub, Bitbucket
Operating Systems: Windows, macOS, Linux
Database Management: MySQL, PostgreSQL
Interests
Technology and Innovation: I am fascinated by the rapid advancements in technology and how they impact various industries. I am particularly interested in emerging technologies such as artificial intelligence (AI), machine learning, blockchain, and the Internet of Things (IoT). I enjoy exploring how these technologies can be leveraged to drive innovation and improve business processes.
Digital Marketing: I have a strong passion for digital marketing strategies and techniques, including content marketing, social media marketing, search engine optimization (SEO), email marketing, and data analytics. I enjoy staying up-to-date with the latest trends and best practices in the field.
Remote Work and Virtual Collaboration: As a remote work enthusiast, I am passionate about exploring the dynamics of remote work environments and virtual collaboration tools. I find it intriguing how technology enables seamless communication and collaboration across geographically dispersed teams, and I am interested in optimizing productivity and engagement in remote work settings.
Professional Development and Continuous Learning: I believe in the importance of lifelong learning and continuous professional development. I am interested in exploring new skills, attending industry conferences and workshops, and staying informed about the latest industry trends and developments. I enjoy expanding my knowledge and expertise to remain competitive in the ever-evolving professional landscape.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Specialist
Amazon
12.2019 - 04.2023
IT Technical Support Representative
Direct Tv
08.2018 - 11.2022
Remote Customer Care Representative
Cox Communications
02.2016 - 10.2019
Human Resources Assistant
Providence Health & Services
08.2014 - 08.2016
Washburn Tech
Associate of Applied Science from Business Administration
08.2014 - 04.2016
Washburn University of Topeka
Bachelor of Science from Human Resources Development
08.2011 - 03.2014
Customer Service Representative
Alorica
04.2011 - 03.2016
Highlandpark Highschool
High School Diploma
08.2007 - 05.2010
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