LATASHA BAKER
Dolton,IL
Summary
I am a Medical Support Assistant with experience in providing quality administrative support in customer service to patients and employees. Familiar with different software applications and conflict resolution with a positive attitude disposition and enthusiasm to use my proven skills as a member of the Department of Veterans Affairs and their veteran population. Well organized demonstrate mature judgement and discretion of sensitive matters, with strong work ethic dependable and punctual.
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.
Overview
24
24
years of professional experience
Work History
Medical Support Assistant
Edward Hines VA Hospital
01.2024 - Current
- Maintain up-to-date knowledge of Scheduling directives as well as new procedures rules and regulations
- Experience to assist in high volume calls/ messages and ability to prioritize work assignments daily basis
- Perform complete review of patients' demographic information verifying information is up to date to include potential temporary address as well as next to kin to include review of patient medical record through CPRS for patient's eligibility, pre-appointment requirements, labs orders, imaging exams, medical notes and more
- Proficient on multiple applications: CPRS, VISTA R2, VSE GUI, Virtual Care Manager, Secure Messaging System, VET-LINK and ICB
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Accurately schedule new and established patient's verifying pre-appointment requirements, means test information and pharmacy requests via secure messaging
- Properly and efficiently schedule patients consults for various specialties
- Understanding the importance of timely scheduling patients to proper and immediate care
- Knowledge and assisted in handling various administrative duties, knowledge of medical terminology
- Strong problem solving and time management skills
- Knowledge of Excel / Word/ Power-point and other spreadsheet programs
- Serve as a communications coordinator receiving calls and answering questions to patients inquiries or refer them to the appropriate resource person
Administrative Secretary
Loyola University
11.2021 - 12.2023
- Provide administrative support to supervisors, surgeons, and nurses which includes organizing, coordinating, and prioritizing schedules and their calendar's
- Schedules, reschedules / cancels appointments, scheduling test and meetings makers
- Answered, managed, directed phone calls, check voicemails, sorted & faxed documents always maintaining HIPA privacy
- Scanned stocked office supplies for the department, managed and inventoried office equipment
- Submitted proper forms for maintenance and repair issues
- Main Liaison for the request medical records, update electronic medical record appropriately and other documents
- Knowledge of Epic software, sort & distribute mail, answers administrative phone calls; receives and screens patients and visitor's telephone calls, check e-mails and Ams connection messages
- Edit and proofread documents, maintain inventory, materials and order supplies, upload films, vacation submissions, assist with films for valve center
- Participated in special projects and studies, credentialing, upload vaccines, run errands, web oncall, coordinates conference room reservations
- Activate communicate with vendors, prepare data reports, customer service, submit surgical cases, create FedEx labels, and other office duties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Patient Support Associate/ Rehabilitation Aide
Northshore University
01.2021 - 11.2021
- Check in patients, patient registration, verify insurance, faxes, input patient prescriptions, scan requisitions, screen patients, collect co-payments, patient scheduling, clean equipment, restock and clean exam rooms, assist patients with exercises, and inventory
- Reduced no-show rates through diligent appointment reminders via phone calls or email notifications according to client preferences.
Rehabilitation Aide
Rush University Medical Center
06.2018 - 12.2020
- Assist patients with exercises, vitals, clean equipment, maintain/fold/wash linen, stock linen, clean exam rooms, inventory, assist patients with supportive devices, filing, clean hydrocollator
Food Service Assistant
Rush University Medical Center
07.2001 - 06.2018
- Process daily food items receipts by systematically receiving purchase orders and assigning storage locations, clean safe storage environments, stock dry storerooms and walk-in refrigerators, apply food safety guidelines; rotate using FIFO method; perform routine cycle counts; and track expiration dates and required temperatures, and assist with related patient food preparation responsibilities (print menus, assemble trays, and delivery meals)
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ10-2021
Skills
- MEDICAL TERMINOLOGY
- MEDICATIONS
- SCHEDULING
- DATABASE MANAGEMENT
- EPIC SYSTEM
- EXCEL
- MICROSOFT WORD
- MICROSOFT OFFICE
- KRONOS
- ZENWORKS
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
Timeline
Medical Support Assistant
Edward Hines VA Hospital
01.2024 - Current
Administrative Secretary
Loyola University
11.2021 - 12.2023
Patient Support Associate/ Rehabilitation Aide
Northshore University
01.2021 - 11.2021
Rehabilitation Aide
Rush University Medical Center
06.2018 - 12.2020
Food Service Assistant
Rush University Medical Center
07.2001 - 06.2018
Bachelor of Science - Health Care Administration
University of Phoenix
Similar Profiles
Sandy CampuzanoSandy Campuzano
Lead Sterile Processing Technician at Edward Hines Jr. VA HospitalLead Sterile Processing Technician at Edward Hines Jr. VA Hospital
Anaya WeldonAnaya Weldon
Food Service Worker at Edward Hines VA HospitalFood Service Worker at Edward Hines VA Hospital
Maria D BrisuelaMaria D Brisuela
Mental Health Counselor (MHT) at University of Illinois Hospital & Health Sciences systemMental Health Counselor (MHT) at University of Illinois Hospital & Health Sciences system