LATASHA BANKS
Fishers,In
Summary
Dedicated instructional design consultant with a master’s degree in business administration, specializing in project management and content creation. Proven ability to develop innovative learning solutions, facilitate project coordination, and deliver exceptional administrative support. Adept at forging partnerships and exceeding corporate objectives through strategic planning and resource management. Resourceful and innovative Instructional Designer with over two years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
13
13
years of professional experience
Work History
Instructional Designer
Unparalleled Dynamics
01.2022 - Current
- Develop and implement innovative learning solutions to enhance employee performance and engagement
- Lead development of specialized leadership development training programs tailored for managers
- Create interactive and engaging training content and materials, ensuring timely project completion
- Collaborate with management and stakeholders to ensure training applicability and organizational effectiveness.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Designed multimedia presentations incorporating audio, video, and graphics for engaging online courses.
Administration Project Specialist
Comcast Cable
09.2014 - 03.2022
- Provided administrative support to senior leaders and coordinated various projects to ensure progress
- Managed project team roles and responsibilities, providing accurate progress reports
- Oversaw safety certifications for 240 technicians
- Led Great Place to Work Team
- Managed content for Heartland Xchange website
- Reviewed/approved contract agreements within budget constraints.
Project Coordinator
Comcast Cable
02.2011 - 03.2022
- Managed 32 complete project life cycles, including initiation, planning, execution, and closeout, ensuring timely achievement of deliverables
- Facilitated project meetings and mitigated risks to maximize resource utilization and project progression
- Developed timelines and managed project workflow tasks to meet deadlines
- Oversaw project deliverables and coordinated with stakeholders to meet customer expectations.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Communication Technician, Installation & Service
Comcast Cable
10.2012 - 09.2014
- Completed technical installations and service needs for customers, achieving 98% on-time delivery
- Adhered to company standards and regulatory requirements, ensuring customer satisfaction.
- Collaborated with cross-functional teams to ensure seamless integration of communication technologies.
- Consistently met or exceeded customer expectations through timely service delivery and clear communication.
Technical Support
Comcast Cable
10.2011 - 10.2012
- Handled high-volume technical inquiries, earning promotions for outstanding performance
- Recognized for strong leadership and received top performance awards for the Heartland region
- Provided expert customer service to clients.
- Provided technical support to 75+ clients daily.
Fulfillment
Comcast Cable
02.2011 - 10.2011
- Provided operational support to improve technician performance and ensure customer satisfaction
- Documented account actions effectively and utilized software applications to reduce errors.
- Managed 45 technicians in job routing and completion
Education
MBA - Business Administration
Indiana Wesleyan University
Marion, IN01.2016
BS - Business Administration
Indiana Wesleyan University
Marion, IN01.2014
Skills
- Operating Procedures
- Strategic Planning, Analysis
- Content Management
- Project Management
- Problem Resolution
- Instructional Design
- Content Creation
- Curriculum Development and Design
Professional Development Affiliations
- Comcast Leadership Program Graduate
- Great Place to Work Committee Leader (2019-2022)
- Comcast Cares Day Project Manager (2015-2022)
- Women in Cable (2015-2022)
- Women’s Network (2017-2022)
- Project Manager Mentee (2019-2022)
Timeline
Instructional Designer
Unparalleled Dynamics
01.2022 - Current
Administration Project Specialist
Comcast Cable
09.2014 - 03.2022
Communication Technician, Installation & Service
Comcast Cable
10.2012 - 09.2014
Technical Support
Comcast Cable
10.2011 - 10.2012
Project Coordinator
Comcast Cable
02.2011 - 03.2022
Fulfillment
Comcast Cable
02.2011 - 10.2011
MBA - Business Administration
Indiana Wesleyan University
BS - Business Administration
Indiana Wesleyan University
Similar Profiles
Mohammed HajiMohammed Haji
Level 2 Security Oficer at Unparalleled SecurityLevel 2 Security Oficer at Unparalleled Security
ERIC GAYSUEERIC GAYSUE
Level 2 Security Guard at Unparalleled SecurityLevel 2 Security Guard at Unparalleled Security
Faisal MohamudFaisal Mohamud
Level II Security Officer at Unparalleled SecurityLevel II Security Officer at Unparalleled Security
Alexa PritchettAlexa Pritchett
Childcare Provider at Local FamilyChildcare Provider at Local Family
James ZiinoJames Ziino
ENL Teacher at Fishers High SchoolENL Teacher at Fishers High School