La Tasha Battle

leading a team to create a positive guest experience through customer service fundamentals, problem-solving, and store operations. Key responsibilities include coaching and developing team members, managing daily workload and sales goals, promoting loyalty programs, and ensuring store cleanliness and safety standards are met. This is often an executive-level role that requires overseeing and planning the team's strategies to achieve business objectives.

Guest experience and service

• Lead a team of "Guest Advocates," "Service Advocates," and "Front of Store Attendants" to provide a "guest-first" culture.
• Focus on decreasing wait times, friendly guest interactions, and resolving guest issues.
• Promote and educate guests on Target's loyalty programs and benefits.
• Ensure store cleanliness and safety standards are met.
• Team leadership and development
• Interview, develop, coach, and evaluate hourly team members.
• Help close skill gaps through training and development.
• Create a culture of inclusivity and ethical conduct.
• Model and hold the team accountable for safety expectations and incident response.

Business and operations

• Understand and use sales goals, business reporting, and guest insights to plan and execute daily/weekly workloads.
• Manage department sales trends, inventory, guest shopping patterns, and pricing and promotion strategies.
• Implement and oversee merchandise protection strategies.
• Address compliance needs and manage emergency and security processes.

Strategic planning

• Develop and implement Service and Engagement business strategies and goals.
• Set and plan department workload to support business priorities.
• Create and manage strategies to deliver on store sales goals and guest engagement.