Latasha Belk
Cameron,NC
Summary
Detail-oriented machine operator with extensive experience in customer service. Skilled in training team members and optimizing processes, achieving significant improvements in efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Machine Operator
COTY.Inc
Sanford, NC
03.2025 - Current
- Operated machinery to ensure efficient production flow and quality standards.
- Conducted routine maintenance checks, identifying issues to minimize downtime.
- Collaborated with team members to optimize workflow and improve output efficiency.
- Trained new operators on equipment usage and safety protocols, enhancing team competency.
Customer Service Representative
Convergys
01.2023 - 03.2025
- Resolved customer inquiries through effective communication, enhancing satisfaction and loyalty.
- Implemented process improvements to streamline complaint resolution, reducing response time significantly.
- Guided team members in product knowledge, improving service quality and efficiency.
- Analyzed customer feedback trends to identify areas for service enhancement and operational adjustments.
Education
Associates in Biblical Study - Biblical Studies
Mercy Life University
Sanford, NC01.2026
Skills
- Machinery troubleshooting
- Equipment maintenance
- Production optimization
- Quality assurance
- Attention to detail
- Critical thinking
- Issue resolution
- Good communication
- Active listening
- Strong work ethic
Timeline
Machine Operator
COTY.Inc
03.2025 - Current
Customer Service Representative
Convergys
01.2023 - 03.2025
Associates in Biblical Study - Biblical Studies
Mercy Life University