Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

LATASHA BESSIX NEWTON

Dover,USA

Summary

Dynamic professional with a proven track record in customer service management and cash handling accuracy. Excelled in employee oversight and problem-solving, boosting store efficiency and customer satisfaction. Skilled in Microsoft Office and adept at fostering team collaboration. Achievements include enhancing store operations and safety standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Key Holder/Sales Lead

Dollar General
Dover, USA
06.2023 - 05.2024
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Verified accuracy of register tills at beginning and end of shift.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Identified potential shoplifters through observation of suspicious behavior or activities.

Receptionist

BBSI at Delmarva Corrugated Packaging
Dover , DE
07.2022 - 12.2022
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Customer Service Representative

Sharpened Image at Ezpass
Union, NJ
10.2021 - 04.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Unloader/ Processor

Walmart Distribution Center
Smyrna, DE
09.2020 - 07.2021
  • Unloaded incoming shipments and placed items onto designated pallets or shelves.
  • Reported any product issues to supervisors immediately.
  • Loaded outgoing freight onto trailers in accordance with company guidelines.
  • Utilized RF scanners to track and organize inventory during the unloading process.
  • Operated scanning devices to track merchandise throughout the facility.
  • Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
  • Provided assistance with other warehouse duties as needed.
  • Adhered to workplace safety standards and OSHA regulations.
  • Stacked and strapped merchandise on pallets to ensure safe transport.
  • Inspected products for damages, shortages, and discrepancies.

Education

Phlebotomy - Medical Technology

POLYTECH ADULT EDUCATION
Woodside, DE
03-2023

FRONTLINE MANAGEMENT - Management

POLYTECH ADULT EDUCATION
Woodside, DE
10.2017

HIGH SCHOOL DIPLOMA - Business

SMYRNA HIGH SCHOOL
Smyrna, DE
05.2009

Skills

  • Customer Service Management
  • Drawer counting
  • Workplace Safety
  • Detail-Oriented
  • Proficient in Microsoft Office
  • Both written and verbal communication skills
  • Team player
  • Diligent
  • Store recovery processes
  • Employee oversight
  • Problem solving
  • Bank Deposits
  • Store operations oversight
  • Store maintenance
  • Alarm systems
  • Cash Handling Accuracy
  • Training and mentoring

Affiliations

  • Business professionals of America (won state competition an advanced to Nationals)

Accomplishments

  • Ambassador

Certification

  • Phlebotomy
  • Frontline Management

Timeline

Key Holder/Sales Lead

Dollar General
06.2023 - 05.2024

Receptionist

BBSI at Delmarva Corrugated Packaging
07.2022 - 12.2022

Customer Service Representative

Sharpened Image at Ezpass
10.2021 - 04.2022

Unloader/ Processor

Walmart Distribution Center
09.2020 - 07.2021

Phlebotomy - Medical Technology

POLYTECH ADULT EDUCATION

FRONTLINE MANAGEMENT - Management

POLYTECH ADULT EDUCATION

HIGH SCHOOL DIPLOMA - Business

SMYRNA HIGH SCHOOL

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LATASHA BESSIX NEWTON