Latasha Bolden
Clinton Township,MI
Summary
Having 24 years at a casino, you learn how to deal with different people on the daily basis. You learn how to soft problems.
You learn show class service. You learn how to work well in groups when different personalities.
You also can learn how to be effective with planning specially events.
Overview
24
24
years of professional experience
Work History
Assistant Restaurant Manager
MGM Grand Detroit Casino
Detroit, MI
07.2000 - Current
- Excellent customer service skills
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Knowledgeable about casino industry
- Knowledgeable with cash handling,
- Worked environmental services, Grandette
- Self count team member for 18 years
- Security taught me how to notice intoxication, CPR and job safety skills
- Monitored customer service standards and took corrective action when needed.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Developed marketing strategies to attract new customers.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
Skills
- Can effectively solve problems that any customer will have
- Great customer service skills
- Have food handler training
- Have CPR training
- Have tips training
Timeline
Assistant Restaurant Manager
MGM Grand Detroit Casino
07.2000 - Current