Summary
Overview
Work History
Education
Skills
Timeline
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LaTasha Boston

LaTasha Boston

West Bend,WI

Summary

Proven Forklift Operator Certification and exceptional customer service skills underscore my tenure at WB Warehousing & Logistics. Expert in loading, unloading, and ensuring OSHA compliance, I've significantly enhanced warehouse efficiency. My ability to work in team settings and prioritize tasks effectively has consistently improved operational flow and customer satisfaction. Energetic, outgoing team player. Seeking to obtain an entry level position where there’s room for growth.

Overview

7
7
years of professional experience

Work History

Forklift Operator/picker/packer

WB Warehousing & Logistics
08.2020 - 05.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Removed orders from storage, wrapped and staged for shipments.

CSR

Glacier Hill Credit Union
03.2019 - 05.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold and wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Cashier/order Taker

McDonald's
12.2016 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Refilled drinks, cleaned up spills and handled special requests between guest orders.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Diploma - General Studies

George Washington Carver High School
Chicago, IL
06.1997

Skills

  • Forklift Operator Certification
  • Loading and unloading
  • Team Player
  • Order picking and processing
  • OSHA Compliance
  • Inventory Counts
  • Work Planning and Prioritization
  • Customer Service-Oriented
  • Lifts up to 50 pounds

Timeline

Forklift Operator/picker/packer

WB Warehousing & Logistics
08.2020 - 05.2024

CSR

Glacier Hill Credit Union
03.2019 - 05.2020

Cashier/order Taker

McDonald's
12.2016 - 03.2019

Diploma - General Studies

George Washington Carver High School

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LaTasha Boston