Latasha Bright
Summary
Front Office Assistant Manager with over 18 years of experience providing excellent customer care to patients, providers and vendors.
Overview
26
26
years of professional experience
Work History
Front Office Assistant Manager
Charlotte Dermatology PA
Charlotte, NC
05.2006 - Current
- Train and manage front office staff to accurately check-in patients, input and verification of insurance while utilizing HIPPA guidelines.
- Train employees how to accurately decipher patient's insurance copay, co-insurance, and/or deductibles.
- Ensuring a controlled flow of the organization's work operations
- Train employee to schedule appointments conducive to provider's schedule while being able to answer multi-line call for four satellite offices.
- Participate in reviewing resumes, setting up interviews and obtaining proper documentation for candidate.
- Accurately apply payments to patient accounts and past due balances.
- Accurately review provider charges, input missing charges, locking charts and transmitting them in a timely manner.
- Train new employees on policy and procedure
- Ordered office supplies, distributed faxes, managed incoming and outgoing courier services
- Ensured the cleanliness, sanitation and maintenance of workstation and waiting area
- Update, change, and template schedules as requested by the providers.
- Perform UVB therapy as a back up for clinical assistants.
Assistant Teller Manager/Charlotte
Wachovia Bank
01.2001 - 01.2006
- Responsible for training and development of over 50 teller new hires
- Lead and supervise 7 members of the teller line to ensure customers transactions are processed
Assistant Manager
Rack
01.2000 - 01.2001
- Room Shoes
- Tracking of inventory with various spreadsheet programs
- Coordinated and scheduled store employee shifts
- Handled various customer service and administrative duties.
Assistant Manager/Charlotte
Blockbuster Video
01.1998 - 01.2000
- Processed and registered product shipment and inventory
- Coordinate employees scheduling and staffing responsibilities.
Education
High School Diploma -
Niceville High School
1997
Skills
- Able to foresee conflict with scheduling, staffing and overall flow of the front desk to ensure a seemless process
- Ability to work under pressure and independently
- Comfortable working with MS Word, Excel, E-Clinical Works, and EMA Portal
- Excellent written and verbal communication skills
Timeline
Front Office Assistant Manager
Charlotte Dermatology PA
05.2006 - Current
Assistant Teller Manager/Charlotte
Wachovia Bank
01.2001 - 01.2006
Assistant Manager
Rack
01.2000 - 01.2001
Assistant Manager/Charlotte
Blockbuster Video
01.1998 - 01.2000
High School Diploma -
Niceville High School