Summary
Overview
Work History
Education
Skills
Timeline
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LATASHA BROWN

Irving,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

HR Coordinator

Acciona
10.2024 - Current
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.

Customer Service Representative

American Airlines
12.2016 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered prompt service to prioritize customer needs.
  • Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes

HR Administrator

FedEx
10.2012 - 11.2016
  • Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
  • Conducted thorough recruitment processes to attract top talent in the industry.
  • Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Managed payroll processing for over 500 employees, ensuring accuracy and timely disbursement.
  • Improved recruitment processes by streamlining candidate screening and interview scheduling.
  • Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
  • Updated HR database with new employee information, changes in benefits, and other details.

Education

Associate of Science - Business

Southwest Tennessee Community College
Memphis, TN

Skills

  • HR policies and procedures
  • Background checks
  • Data entry and reporting
  • Onboarding and orientation
  • Payroll processing
  • Recruiting
  • Customer relations
  • Compliance
  • Talent acquisition
  • Benefits administration
  • HR software proficiency
  • HR metrics and analytics

Timeline

HR Coordinator

Acciona
10.2024 - Current

Customer Service Representative

American Airlines
12.2016 - 04.2025

HR Administrator

FedEx
10.2012 - 11.2016

Associate of Science - Business

Southwest Tennessee Community College

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LATASHA BROWN