Latasha Burks
Executive Administrative Assistant
Baker,USA
Summary
Organized Administrative Assistant with a strong record in delivering exceptional customer service in high-pressure settings. Demonstrates keen attention to detail and effective decision-making skills to handle multiple tasks simultaneously. Proven ability to foster positive relationships with clients, staff, and management. Skilled communicator with expertise in problem-solving, conflict resolution, resource allocation, and schedule management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Service Worker
Ageless Healthcare
Baton Rouge, Louisiana
08.2024 - Current
- Assisted individuals with daily living skills and personal care needs.
- Provided emotional support and encouragement to clients during challenging times.
- Coordinated recreational activities to promote social interaction and engagement.
- Documented client progress and reported observations to healthcare professionals.
- Maintained a safe and clean environment for clients at all times.
- Collaborated with team members to create personalized care plans for clients.
Executive Administrative Assistant
Robert Half Accountemps
New Orleans, US
06.2021 - 07.2025
- Coordinated interdepartmental meetings and events to improve communication.
- Implemented efficient filing systems and managed executive calendars to streamline office operations.
- Supported executive staff by scheduling meetings, coordinating travel, and preparing essential documents.
- Streamlined administrative processes through enhanced organizational systems.
- Proofread and edited written materials to reduce documentation errors.
Customer Service Representative
Cash Cow
Baton Rouge, Louisiana
12.2024 - 04.2025
- Processed loan applications and verified customer information for accuracy.
- Assisted clients in understanding loan products and documentation requirements.
- Provided administrative support, including preparing reports and managing correspondence.
- Resolved customer inquiries and complaints through effective communication techniques.
- Collaborated with team members to maintain a positive sales environment.
- Educated customers on product features and benefits to enhance their experience.
Child Care Provider
Self-employed
Baton Rouge, US
10.2019 - 08.2021
- Organized group activities to enhance children's social skills and foster positive interactions.
- Engaged children in age-appropriate conversations and storytelling sessions to improve communication abilities.
- Implemented tailored educational programs to support individual child development.
Customer Service Representative Agent
Sykes Enterprises, Incorporated
Tampa, US
08.2018 - 02.2019
- Streamlined call center processes, reducing wait times and enhancing operational efficiency.
- Addressed and resolved customer concerns promptly, leading to increased satisfaction levels.
- Optimized communication channels for faster response times and improved customer experience.
- Processed orders and managed customer accounts utilizing CRM software.
- Collaborated with team members to enhance service delivery and effectively resolve escalated issues.
- Documented customer interactions accurately in the ticketing system for efficient follow-up.
Armed Security Officer
Falcon Security Corporation
New Orleans, US
07.2015 - 08.2015
- Developed site-specific security protocols to enhance operational effectiveness.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Liaised with external vendors regarding security equipment upgrades and installations.
- Responded promptly to alarms and incidents, maintaining a calm demeanor.
911 Emergency Dispatcher
White Castle Police Department
White Castle, US
10.2014 - 07.2015
- Streamlined data entry processes using specialized software in 911 Emergency Dispatcher field for improved call handling times.
- Calmly gathered pertinent information from callers to mitigate risks during crisis situations.
- Entered criminal record checks, driver’s license numbers, and warrants into telecommunications systems for officer requests.
- Operated radio systems and computer-aided dispatch software to support emergency response operations.
- Maintained accurate logs of all communications and incidents to ensure reliable records.
Armed Security Officer
Inner Parish Security Corporation
Baton Rouge, US
03.2014 - 08.2014
- Enhanced operational effectiveness by assisting in the development of site-specific security protocols.
- Facilitated communication with external vendors for security equipment upgrades and installations.
- Monitored premises to ensure personnel and property safety.
- Responded promptly to alarms and incidents, maintaining calm composure.
- Conducted regular patrols to address potential security threats.
Education
Bachelors of Science - Business Administration
Upper Iowa University
Baton Rouge, LA12.2024
Certification in Business Office Specialist - Business
Virginia College
Baton Rouge, LA06.2017
High School Diploma - White Castle, LA
White Castle High School
White Castle, LA05.2004
Skills
- Calendar management
- Spreadsheet management
- Data confidentiality
- Team collaboration
- Live chat support
- Data analysis
- Report generation
- Database management
- Billing and invoicing
- Personal care support
- Care plan design
- Loan processing
- Regulatory compliance
- Financial documentation
- Customer relationship management
- Office administration
- Communication skills
- Customer assessment
- Problem solving
- Time management
- Attention to detail
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Certification
Diploma in Business Office Specialist
Timeline
Customer Service Representative
Cash Cow
12.2024 - 04.2025
Direct Service Worker
Ageless Healthcare
08.2024 - Current
Executive Administrative Assistant
Robert Half Accountemps
06.2021 - 07.2025
Child Care Provider
Self-employed
10.2019 - 08.2021
Customer Service Representative Agent
Sykes Enterprises, Incorporated
08.2018 - 02.2019
Armed Security Officer
Falcon Security Corporation
07.2015 - 08.2015
911 Emergency Dispatcher
White Castle Police Department
10.2014 - 07.2015
Armed Security Officer
Inner Parish Security Corporation
03.2014 - 08.2014
Bachelors of Science - Business Administration
Upper Iowa University
Certification in Business Office Specialist - Business
Virginia College
High School Diploma - White Castle, LA
White Castle High School