Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
Acrylic works
Las Vegas, NV
06.2020 - 02.2024
Managed incoming phone calls by promptly answering them, effectively directing callers to their desired destination, efficiently scheduling appointments and delivering helpful office information.
Assisted in preparing payroll and inputting data into cumulative payroll document.
Coordinated and scheduled meetings as well as made travel arrangements for managers or supervisors.
Monitored and managed office inventory, ensuring supplies were replenished and purchase orders were submitted.
Scanned physical documents and uploaded to encrypted databases for digital maintenance.
Tracked project performance data to generate reports and keep management informed of important trends.
Cashier Team Lead
Certified Budtender, Reef Dispensary
LAs Vegas, NV
05.2018 - 11.2020
Participates in store culture of inclusion and education of clients and co-workers
Work within established government regulations and guidelines
Demonstrates thorough knowledge and compliance of Reef Dispensary polices & procedures
Maintain a high level customer service through providing knowledge of product and services
Work to help maintain store maintenance and cleanliness
Maintain a professional appearance, demeanor and attitude towards co-workers and clients
Leasing Consultant
Paul Edwards Management & Consulting
LAs Vegas, NV
05.2017 - 06.2018
Welcomed prospective tenants and supplied details on the property.
Adhered to company policy by ensuring accurate completion of all paperwork
Completed final walkthrough, collected keys, inspected unit condition and prepared documentation for accounting purposes during move-outs.
Ensured accurate and up-to-date records by consistently updating resident data in the property management software system.
Maintained accurate records of prospective renters, applications and leases.
Identified opportunities for enhancing efficiency within rental operations through process improvement initiatives.
Handled tenant maintenance requests with promptness and efficiency.
Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Store General Manager
Budget Mobile
Las Vegas, NV
05.2011 - 03.2016
Completed store operational requirements by scheduling and assigning employees; following up on work results
Maintained store staff by recruiting, selecting, orienting, and training employees
Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensured availability of merchandise and services by approving contracts; maintaining inventories
Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
Protected employees and customers by providing a safe and clean store environment
RECEPTIONIST
Strategic
Salt Lake, UT
05.2009 - 08.2011
Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries
Scheduled appointment and events, prepared office memos and general correspondences
Directed visitors by maintaining employee and department directories; giving instructions
Maintained security by following procedures; monitoring logbook; issuing visitor badges
Maintained telecommunication system by following manufacturer's instructions for house phone and console operation.
Collections Agent
Comcast Cable
Salt Lake City, UT
02.2006 - 03.2009
Prepared weekly and monthly reporting to direct supervisor
Prepared monthly delinquency notices
Processed monthly credit memos and the appropriate reporting
Made high volume phone calls to assigned delinquent customers
Managed customers on the shutdown report
Reconciled customer disputes as they pertain to payment of outstanding balances that are due
Provided excellent & considerate customer service to dealers and sales
Internal and External customer interface
Education
Cosmetologist/Certified -
Salt Lake Community College
06.2011
Salt Lake Community College
06.2005
Skills
Data Management
Conflict Resolution
Training & Development
Clerical Support
Credit and collection
Document Preparation
Scheduling and calendar management
Resident assistance
Lease Renewal
Property Inspections
Violation Resolution
Payment Collection
Timeline
Office Administrative Assistant
Acrylic works
06.2020 - 02.2024
Cashier Team Lead
Certified Budtender, Reef Dispensary
05.2018 - 11.2020
Leasing Consultant
Paul Edwards Management & Consulting
05.2017 - 06.2018
Store General Manager
Budget Mobile
05.2011 - 03.2016
RECEPTIONIST
Strategic
05.2009 - 08.2011
Collections Agent
Comcast Cable
02.2006 - 03.2009
Cosmetologist/Certified -
Salt Lake Community College
Salt Lake Community College
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