Latasha Carson
Canton,MS
Summary
Experienced Surgery Scheduler with strong understanding of ICD-10 coding, Epic, and EHR systems. Efficiently manages paperwork, sterilizes tools, and coordinates supplies. Thrives in fast-paced administrative environments, dedicated to ensuring smooth and effective scheduling services. Demonstrates ability to successfully arrange high volume of weekly procedures for multiple surgeons in busy practice. Skilled in verifying coverage, obtaining authorizations, and collecting payments. Detail-oriented team player with exceptional organizational skills. Capable of handling multiple projects simultaneously while maintaining high level of accuracy.
Overview
11
11
years of professional experience
Work History
Surgery Scheduler
Central Surgical Associates, PLLC
2023.11 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Patient Service Representative
GI Associates & Endoscopy
2016.06 - 2023.09
- Implements policies and procedures designed to maximize customer service and quality service standards; maintains relevant files and databases by updating patient profiles and insurance information; collaborates with other personnel to resolve customer service issues, improve cost containment, increase productivity, and meet demands by monitoring schedules and organization of patient flow; monitors and conveys changes in applicable federal, state, and university policies, procedures, and regulations; other duties as assigned by Manager
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Admission Coordinator
Methodist Hospital & Rehab Center
2013.07 - 2016.06
- Duties may include but are not limited to data entry, registration, scheduling, prior authorization, benefits screening, real-time eligibility verification, and collections from patients for out-of-pocket amounts, and medical necessity checks; maintains strict confidentiality and adheres to all HIPAA guidelines and regulations; other duties as assigned by Manager
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Education
Associate of Arts - Business Administration
Holmes Community College
Goodman, MSSkills
- Microsoft Office Word, Excel, PowerPoint, Outlook, Adobe
- Basic knowledge of medical terminology
- Basic knowledge of revenue cycle functions
- Ability to pay attention to detail
- Ability to maintain a professional appearance and attitude
- Ability to read, write, type, and follow oral and written instructions
- Ability to work independently to effectively and efficiently perform assigned duties
- Good interpersonal communication and organizational skills, and proven ability to work effectively with others
- Schedule Coordination
- HIPAA Compliance
- Obtaining authorizations
- Teamwork orientation
- Insurance Verification
- Procedure Knowledge
- Educating patients
- Software Familiarity
- EMR Updating
- Data entry proficiency
- Updating charts
- Payment Collection
- Verifying insurance
- EHR systems expertise
- Patient Scheduling
- Appointment Scheduling
- Organization and Time Management
Timeline
Surgery Scheduler
Central Surgical Associates, PLLC
2023.11 - Current
Patient Service Representative
GI Associates & Endoscopy
2016.06 - 2023.09
Admission Coordinator
Methodist Hospital & Rehab Center
2013.07 - 2016.06
Associate of Arts - Business Administration
Holmes Community College
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