Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Latasha Case

Indianapolis,IN
"If opportunity doesn't knock, build a door."
Milton Berle

Summary

  • Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Things Remembered
11.2022 - 01.2023
  • Handled cash amounts of $1,500.00 plus daily along with credit cards or automatic debits
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained and managed associates in customer service and sales techniques.


Cashier

Total Wine & More
08.2022 - 11.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.


Customer Service Associate

Once Upon A Child Franchise
05.2022 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executes excellent sales floor merchandising and selling.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Helped customers complete purchases, locate items and join reward programs.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Moved heavy boxes and full merchandise bins up to 60 pounds in weight by maintaining physical strengths and stamina.

Assistant Manager

Claires
08.2021 - 05.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Performed nightly store and team performance audits.

Winner’s Circle

Dave & Busters
10.2020 - 02.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
  • Assisted with ticket redemption and provided prize selection to customers.
  • Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
  • Issued tickets to customers and collected payment and fees for desired services.

Customer Service Representative

Hotbox Pizza
05.2019 - 07.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

Customer Service Associate

Macy's
02.2017 - 01.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Cashier

Goodwill
12.2015 - 10.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.

Education

GED -

River Valley Resources, Indianapolis, IN

Skills

  • POS Systems Operations
  • Sales Strategies
  • Goals and Performance
  • Customer Service
  • Inventory Control
  • Stock Rotation
  • Store Opening and Closing
  • Transaction Processing
  • Balancing Daily Deposits
  • Retail Store Management
  • Store Layouts
  • Constructive Feedback
  • Cash Handling
  • Merchandising
  • Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager - Things Remembered
11.2022 - 01.2023
Cashier - Total Wine & More
08.2022 - 11.2022
Customer Service Associate - Once Upon A Child Franchise
05.2022 - 07.2022
Assistant Manager - Claires
08.2021 - 05.2022
Winner’s Circle - Dave & Busters
10.2020 - 02.2021
Customer Service Representative - Hotbox Pizza
05.2019 - 07.2020
Customer Service Associate - Macy's
02.2017 - 01.2018
Cashier - Goodwill
12.2015 - 10.2016
River Valley Resources - GED,

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Latasha Case