LATASHA CHAMBERS-SMITH
Ridgeland,MS
Summary
An experienced business administration professional with emphasis in accounting as an accounting specialist with over 6 years of experience in accounts payable and receivable management. Seeking a current Accounting Specialist position that will enable me to build on my current experiences and pursue my career goals.
Overview
19
19
years of professional experience
Work History
Policy Service Consultant
Southern Farm Bureau Life Insurance Company
08.2016 - Current
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved customer satisfaction by finding creative solutions to problems
- Assist a team of 14+ employees with complex problems, phone calls and processing
- Design, perform and monitor audits and activity reports
- Train employees in department procedures and call center training
- Develop training curricula and monitor department procedures and letters for changes and updates
- Performed billing, customer service, cash application, collections, and periodic analysis for accounting systems.
- Provided information about service procedures and expected timelines.
- Collaborated with subject matter experts to assess relevance of training documents. using best practices to develop or update new documentation.
Housing Specialist
BeaconHIll Staffing
08.2021 - 03.2023
- Manage an assigned caseload of HCV participants
- Determine housing assistance payment
- Conduct all job functions in alignment with the PHA’s Administrative Plan, HUD regulations and other state and local requirements
- Provide excellent customer service to participants, landlords, co-workers, clients, and vendors.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Administered and tracked client service payments.
- Developed and maintained accurate records of programs and services.
Accounting Specialist
Cintas
04.2013 - 08.2016
- Reconciled monthly statements and transactions to keep records accurate and current
- Maintained accounting ledgers by verifying and posting account transactions
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
- Problem-solved accounts payable questions on behalf of internal team members, management, and vendors
- Maintained and compiled documentation for audits to ensure all criteria and timelines are met
- Performed accurate and fully compliant monthly closing processes, accruals, and journal entries.
- Reported financial data and updated financial records in ledgers and journals.
- Contacted customers to immediately find resolutions for escalated issues.
Customer Service Representative
Travelers Insurance
01.2012 - 01.2013
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Assisted approximately 65-70 customers each day with service or claims questions
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
Office Manager
Jones Law Offices
02.2005 - 04.2012
- Acted as liaison between clients, vendors and attorneys
- Photocopied all correspondence, documents, and other printed materials
- Composed and revised legal documents, including letters, depositions, and court documents
- Coordinated and scheduled meetings and telephone conferences
- Processed summonses, subpoenas and complaints
- Maintained master calendar for client appointments and court appearances.
- Managed office operations while scheduling appointments for department managers.
- Controlled finances to lower costs and keep business operating within budget.
Education
BBA -
Belhaven University
Jackson, MS2008
Skills
- Customer service experience
- Listening and Communication
- Computer and organizational skills
- Proficient in
- Word, Excel, Google Docs
- Strong attention to detail
- Problem analysis and problem solving
- Multitasking and navigation experience
- Ability to work in a team environment
- Staff Training
- Service-Orientation
Timeline
Housing Specialist
BeaconHIll Staffing
08.2021 - 03.2023
Policy Service Consultant
Southern Farm Bureau Life Insurance Company
08.2016 - Current
Accounting Specialist
Cintas
04.2013 - 08.2016
Customer Service Representative
Travelers Insurance
01.2012 - 01.2013
Office Manager
Jones Law Offices
02.2005 - 04.2012
BBA -
Belhaven University
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