LaTasha Chilton
North Las Vegas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Relations Assistant
Diamond International
10.2022 - 06.2024
- Created engaging promotional materials as part of targeted marketing campaigns aimed at attracting new customers.
- Implemented efficient procedures for handling customer inquiries, leading to quicker response times and increased satisfaction rates.
- Streamlined communication processes for improved customer experience and increased loyalty.
- Analyzed customer feedback to identify trends and make recommendations for improvements in products or services offered.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
- Assisted customers with product selection based on their individual needs and preferences, ultimately increasing sales revenue.
UPS Representative
United Postal Service
01.2018 - 10.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Collaborated with team members to achieve monthly sales targets.
Education
No Degree - Business Communications
Community College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Cheyenne High School
North Las Vegas, NV06.2013
Skills
- Call center experience
- Teamwork and Collaboration
- Problem-solving skills
- Attention to Detail
- Multitasking
- Data Entry
- Sales expertise
- Order and Refund Processing
Timeline
Customer Relations Assistant
Diamond International
10.2022 - 06.2024
UPS Representative
United Postal Service
01.2018 - 10.2022
No Degree - Business Communications
Community College of Southern Nevada
High School Diploma -
Cheyenne High School