Latasha Clemons
PIQUA,OH
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
19
19
years of professional experience
Work History
Operations Manager
Lowes Home Improvement
Huber Heights, OH
01.2022 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Front End Supervisor
Lowes Home Improvement
Troy, OH
09.2016 - 01.2022
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Resolved customer complaints in a professional manner.
- Assisted management team in developing operational strategies that improved overall store performance.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Processed returns and exchanges according to company policies.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Conducted regular performance evaluations of front end personnel.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Key Holder
Payless Shoes
Piqua, OH
06.2012 - 10.2022
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Assisted customers with product selection and resolving complaints.
- Replenished merchandise displays throughout the store as needed.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Store Manager
Deb Shops
Piqua, OH
01.2006 - 06.2011
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Created weekly work schedules for store personnel.
- Planned special promotions or discounts based on market trends.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Piqua High School
Piqua, OH05-2006
Skills
- P&L Management
- Customer Service
- Organizational Management
- Performance reporting
- Customer Retention
- Inventory Management
- Workforce Management
- Schedule oversight
- Business and Operations Management
- Schedule Management
- Expense Reports
- Decision-Making
- Operations Management
- Policies and procedures implementation
- Performance Evaluations
References
References available upon request.
Timeline
Operations Manager
Lowes Home Improvement
01.2022 - Current
Front End Supervisor
Lowes Home Improvement
09.2016 - 01.2022
Key Holder
Payless Shoes
06.2012 - 10.2022
Store Manager
Deb Shops
01.2006 - 06.2011
High School Diploma -
Piqua High School