LaTasha Montgomery
Social Work
Summary
Dynamic Program Administrator II at The University of Alabama at Birmingham with exceptional relationship-building skills and a strong work ethic. Proven track record in improving patient retention through effective resource linkage and community outreach, achieving a 15% enhancement in risk management effectiveness. Committed to patient-centered care and empathetic communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Administrator II - Linkage & Retention Coordinator
The University of Alabama at Birmingham
Birmingham, AL
12.2021 - Current
- PAII leadership starts with great oral and written communication skills
- As a leader, PAII ensures team members understand collective and individual objectives, what's expected of them, and how to find help when they need it
- Under general supervision, PA II coordinates clinic linkage, retention, and re-engagement activities for newly HIV diagnosed patients, patients at risk of falling out of care, and patients who have fallen out of care
- Provides information, support, and assistance with overcoming barriers to care and navigating the healthcare system
- In addition, linking people with systems that provide them with resources, services and opportunities
- PAII is the liaison between clients and Linkage Program Manager
- PA II other duties include answering and returning missed calls for HIV referrals
- Scheduling appointments, verifying patient demographics and insurance information
- In addition, updating electronic health records, organizing new patient paperwork and assisting with other clerical tasks as needed
- PA II Applies Motivational Interviewing and Trauma-Informed Approaches by asking open ended questions, offering affirmations, practicing reflective listening, and summarizing patient visits
- For example, recording the goal in the chart and informing patient for review at next visit
- Works closely with team members, clinic and community partners to optimize linkage and retention in care for all patients
- Handles data management of assigned caseload requiring proficiency with MS Office software, IDX, IMPACT, and other internal systems once trained
- Plans and carries out special projects related to the success of the program
- Manage team of 5 linkage and retention coordinators assigning tasks based on linkage needs and workloads
- PAII hold weekly team building meetings, encouraging members to express any concerns of security flaws with the group
- Acts as a communication liaison with outside resources
Community Wellness Worker
Aletheia House
Birmingham, AL
08.2021 - 10.2021
- Community Wellness Worker conducted HIV risk assessments and HIV/COVID-19 screenings on all eligible patients and discussed health concerns with consumers of the community
- Monitored and reported on risk management performance, resulting in the identification of areas for improvement and the implementation of corrective actions that improved risk management effectiveness by 15%
- Community Wellness Worker assisted individuals and their families find the resources they require, such as health care, food, transportation and other in-kind benefits
- CWW served as a translator between health care providers or other health specialists to the individual and their families, providing linkage to care services for patients who tested positive for HIV
- Translated or interpreted health information to clients and educated consumers about PrEP to health center patients, individuals in homeless shelters and substance abuse treatment centers
- Assisted with organizing outreach programs and existing health center patients in obtaining PrEP by effective communication with consumers
Behavioral Health Integration Care Coordinator
University of Alabama, Birmingham - Temporary Services
Birmingham, AL
04.2021 - 06.2021
- Applicant served as a member of the interprofessional collaborative practice (IPCP) team providing mental and behavioral health care coordination, following patients through care transitions and managing clinical resources related to behavioral health integration for the patient populations at the PATH and Heart Failure Clinics
- Applicant conducted social and health care (PHQ-9, GAD-7) service assessments to determine patient needs and barriers to disease management of continued recovery and documents findings in the clinical record according to established standards
- Interacted with clinical staff and interprofessional team to ensure that care is provided in such a way as to ensure wise utilization of resources
- Assured PATH and Heart Failure Clinic compliance with all UAB regulations, including HIPAA and privacy issues
- Applicant demonstrated caring and courteous manners toward all users/visitors in the following ways: using positive interpersonal skills to alleviate concerns and frustrations of patients, students, other staff, faculty and provided assistance in a timely manner
- Performs other related duties as directed to support the missions of the clinics and The School of Nursing
Juvenile Court Liaison
Central Alabama Wellness (Chilton Shelby Mental Health Center)
Calera, AL
12.2020 - 03.2021
- Developed a relationship with juvenile judges and probation officers as well as program directors offering appropriate services
- Performed Substance Abuse/Mental Health evaluations, intakes, group and individual therapy on a short-term basis, family support and crisis intervention services to consumers within the program
- Completed accurate and timely documentation with 24-48 hours
- Rendered accurate diagnosis based on available information and according to DMH Standards
- (Clinical Impression) In addition, to conducting individualized therapy according to local and accepted standards, including individual, family, group counseling, mental health consultations, crisis intervention, family education and support services
Authorization Specialist
Cooper Green Mercy Health Services Authority
Birmingham, AL
05.2019 - 11.2020
- Authorization Specialist obtained prior authorizations for diagnostic imaging, cardiac imaging, prescription medications including hospital administered IV infusions, Veterans Administration authorizations, some durable medical equipment, and referral authorizations for some specialist appointments
- Completion rate:100%
- Authorization specialist contacted the client for additional information for completion of the required prior authorization in order to proceed with scheduling
- Other duties included documenting account activity, updating patient and claim information and demonstrating proficiency with Stock ell and Nextgen EMR system
- Operated telephone, fax, copier, computer, scanner and Microsoft Office 2016 programs
Family Service Worker
Jefferson County Committee for Economic Opportunity (JCCEO)
Birmingham, AL
03.2019 - 05.2019
- Family Services Worker duties included recruiting and enrolling low income children and families to receive Head Start services
- Developed and maintained open channels of communication between Head Start, the family, and the community
- Informed families of Head Start services and promote parent engagement in all facets of the program
- Entered family data in program database accurately and in a timely manner to facilitate program services
- Report needs of children and parents to appropriate content area specialists
- In addition, protect the confidentiality of all information
- Collaborate with community agencies to ensure that families have accessibility to services that support their well-being
- Family Service Worker trained and educated families in using available resources for obtaining community services
- Advocated for needed services in the community
- Family Service Worker, Assist staff with developmental screenings, and reviewed health records to ensure that over 1,000 children receive recommended treatment and follow-up
- Conducted home visits to families as needed or required
- Assist parents in the development of appropriate service plans, i.e
- Family Partnership Agreement, Individual Family Service Plan (IFSP), Individual Educational Plan (IEP)
- Assist parents with transitional activities into Head Start and from Head Start to other educational settings
- Participate in social service trainings, staff meetings, monthly center parent meetings and other gatherings as required
- Guided and supervised the work of the Assistant Family Service Worker, to ensure accuracy and quality service to over 500 families
- Met weekly with the Assistant Family Service Worker or other Family Service Worker to share information on families so that both workers are knowledgeable of each family's needs and of the services that are being provided
- Collaborate with teachers, caregivers, and other center based staff to provide seamless services to assist children and families in need
Radiology Scheduler
CHILDREN'S OF ALABAMA HOSPITAL
Birmingham, AL
06.2016 - 10.2018
- Schedule Radiology new patient appointments for assigned departments utilizing scheduling protocol
- Accurately document patient's information in Soarian Financial and Soarian Scheduling as described in the scheduling policies and procedures
- Work daily house calls reports to ensure resource schedules are accurately reflecting patients' intent
- Maintained wait list for patients desiring sooner appointment
- Collaborate with office staff any information affecting the patient's appointments
- Process scheduling requests via telephone, fax, and email
Counselor Liaison
Your Life Matters Mental Health Facility
Bessemer, AL
07.2018 - 09.2018
- Maintain confidentiality of records relating to students' treatment
- Encourage students to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves, relationships and academics
- Guide students in the development of skills and strategies for dealing with their problems
- Prepare and maintain all required treatment records and reports
- Counsel students individually and in group sessions to assist in overcoming dependencies, adjusting to life, and making changes
- Collect information about students through interviews, observation and tests
- Act as student advocates in order to coordinate required services or to resolve emergency problems in crisis situations
- Refer for more intensive services to outpatient or inpatient facility
- Assess when necessary to report specific information, such as threats to harm self or someone else, or admissions of being abused
- Refer students and or family members to community resources or to specialists as necessary
- Plan, organize and lead structured programs of counseling, study, recreation and social activities for students
Juvenile Probation Officer Assistant (Internship)
FAMILY COURT OF JEFFERSON COUNTY
Birmingham, AL
01.2018 - 04.2018
- Maintained personal contact with offenders through office and community visits
- Organized client documentation by checking files and verifying completeness of notes
- Participated in IEP meetings and academic action plans
- Maintained organized offender records and documentation in compliance with department and legal standards
- Entered contact notes in Juvenile Probation Intake Treatment Integrated Resource System
- Filing/Case management, Make Field Visits with Probation Officer and visit clients in detention, and residential treatment
- Determined appropriate supervision levels by conducting risk and needs assessments
Housing Social Worker (Internship)
AIDS ALABAMA
Birmingham, AL
08.2017 - 12.2017
- Interviewed consumers individually to determine what services would best address their homeless needs
- Provide comprehensive case management services
- Communicate effectively with supervisor and other housing social workers
- Educated consumers regarding other community resources such as food and utility assistance
- Completed intake assessments with consumers and maintained a caseload of 5 consumers, working under strict deadlines
- Worked with severely mentally ill adults, homeless and dually-diagnosed
Case Manager Aide (Internship)
JESSIE'S PLACE
Birmingham, AL
05.2017 - 07.2017
- Interviewed women with children to determine what services would best address their homeless needs
- Completed intake and bio psychosocial assessments with clients
- Communicated with public social and welfare agencies to obtain and provide information
- Evaluated and addressed individual client needs and concerns
- Educate residents and their families regarding policy and protocol of the shelter
- Provided childcare and parenting classes for the women of Jessie's Place
Intake Officer
JUDICIAL CORRECTIONAL SERVICES, INC
Pelham, AL
05.2015 - 07.2015
- Supervised a designated caseload of defenders with various criminal offenses
- Attended court, met with probationers and maintained all records of defenders
- Served active warrants and subpoenas
- Collected and deposited fees to probationer accounts
- Informed offenders of requirements of conditional release
Patient Access Representative II
BROOKWOOD HOSPITAL
Birmingham, AL
08.2014 - 05.2015
- Recorded, filed patient data and medical records
- Carefully reviewed medical records for accuracy and completion as required by insurance companies
- Arranged and assisted with hospital admissions
- Strictly followed all federal and state guidelines for release of information
- Completed registration quickly and cordially for all new patients
- Accurately entered procedure and diagnosis codes, together with patient information into billing software systems
Juvenile Probation Officer Assistant (Internship)
FAMILY COURT OF JEFFERSON COUNTY
Birmingham, AL
08.2014 - 12.2014
- Input case notes in Juvenile Probation Intake Treatment Integrated Resource computer system relative to all contact with juveniles including home, school visits, and court appearances
- Completed social assessments with children and families and collaborated with probation officers, school representatives and other key individuals in the community to support adolescents and their families
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems such as disabilities, abuse, or poverty
- Consulted with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions
Medical Clerk
COOPER GREEN MERCY HOSPITAL
Birmingham, AL
02.2010 - 09.2013
- Completed registration quickly and cordially for all new patients
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered
- Abstracted all medical data to assign appropriate codes for hospital inpatient records
- Demonstrated knowledge of HIPAA Privacy and Security Regulations
- Maintained accurate records of patient care, condition, progress and concerns
- Filed patient radiology films numerically
- Scheduled radiology appointments by telephone, fax and email
Education
ASSOCIATE OF ARTS - Business Administration
Lawson State Community College
Birmingham, AL05-2008
BACHELOR OF SCIENCE - Social Work
University of Alabama at Birmingham
Birmingham, ALMASTER OF SCIENCE - Social Work
Alabama A&M University
Normal, ALSkills
- Excellent relationship-building skills
- Risk and needs assessments
- Adult probation
- Knowledge of health education
- Criminal law knowledge
- Strong communicator
- Strong work ethic
- Empathetic
- Interstate Compact familiarity
- Patient-centered care
- Resource linkage
- Community outreach
Certification
- Driver's License
- Basic Life Support (BLS), 01/01/23, 01/01/25
Custom
English, Expert
Groups
Delta Sigma Theta Sorority, Incorporated, 04/01/13 to Present
Timeline
Program Administrator II - Linkage & Retention Coordinator
The University of Alabama at Birmingham
12.2021 - Current
Community Wellness Worker
Aletheia House
08.2021 - 10.2021
Behavioral Health Integration Care Coordinator
University of Alabama, Birmingham - Temporary Services
04.2021 - 06.2021
Juvenile Court Liaison
Central Alabama Wellness (Chilton Shelby Mental Health Center)
12.2020 - 03.2021
Authorization Specialist
Cooper Green Mercy Health Services Authority
05.2019 - 11.2020
Family Service Worker
Jefferson County Committee for Economic Opportunity (JCCEO)
03.2019 - 05.2019
Counselor Liaison
Your Life Matters Mental Health Facility
07.2018 - 09.2018
Juvenile Probation Officer Assistant (Internship)
FAMILY COURT OF JEFFERSON COUNTY
01.2018 - 04.2018
Housing Social Worker (Internship)
AIDS ALABAMA
08.2017 - 12.2017
Case Manager Aide (Internship)
JESSIE'S PLACE
05.2017 - 07.2017
Radiology Scheduler
CHILDREN'S OF ALABAMA HOSPITAL
06.2016 - 10.2018
Intake Officer
JUDICIAL CORRECTIONAL SERVICES, INC
05.2015 - 07.2015
Patient Access Representative II
BROOKWOOD HOSPITAL
08.2014 - 05.2015
Juvenile Probation Officer Assistant (Internship)
FAMILY COURT OF JEFFERSON COUNTY
08.2014 - 12.2014
Medical Clerk
COOPER GREEN MERCY HOSPITAL
02.2010 - 09.2013
ASSOCIATE OF ARTS - Business Administration
Lawson State Community College
BACHELOR OF SCIENCE - Social Work
University of Alabama at Birmingham
MASTER OF SCIENCE - Social Work
Alabama A&M University
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