Latasha Collins

• Worked cross-functionally to address patient concerns regarding appointment availability swiftly.
• Resolved technical difficulties experienced by patients through remote guidance.
• Handled challenging customer situations calmly and patiently, utilizing de-escalation strategies effectively.
• Facilitate scheduling of urgent and referred requests in collaboration with medical staff.
• Addressed and resolved phone inquiries promptly.
• Customized tech support strategies for different skill levels of customers.
• Assisted users in troubleshooting electronic devices.
• Ensured accurate and efficient processing of Workque invoices.

• Contributed to bettering patient population outcomes through teamwork.
• Maintained inventory of essential supplies, equipment and instruments.
• Supported physicians with patient care tasks, including recording vital signs.
• Ensured patient understanding of medications and physician instructions.
• Facilitated prescription renewal process by liaising with pharmacies for the supervising physician.
• Executed diagnostic procedures using x-ray and electrocardiogram (EKG) devices.
• Provided accurate administration of injections, medications, and treatments per physician's orders.

• Assisted Medical Residents in procedures and treatments
• Performed patient care duties across multiple departments.
• Managed the preparation process for the intake of Behavioral Health patients.
• Communicated patient messages to physicians regarding concerns, condition updates, or refill requests to enhance treatment.
• Administered injections, medications, and treatments following physician instructions.
• Ensured smooth operations by coordinating calls, appointments, and visitor interactions.
• Provided education on healthcare topics including disease prevention and nutrition strategies.
• Ensured adherence to HIPAA standards in handling patient confidentiality.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Led the Impaact Study program for the OBGYN department at Family Care Health Center.

• Gathered data on contraceptive choices by interviewing women.
• Created and executed strategic plans for successful clinical trial completion.
• Developed and managed project documentation including Grant charts, timelines, and resource allocations.
• Maintained calendars of upcoming events, meetings and deadlines.

• Gathered essential health data and recorded patient information to support examinations.
• Managed patient registration, insurance verification, form completion, and appointment scheduling to ensure smooth operations.
• Facilitated pre-operative preparation of patients, ensuring thorough instruction about post-operative care plans.
• Managed patient communications and prescription requests seamlessly.
• Facilitated obtaining required approvals from insurance providers.
• Optimized communication pathways among providers, payers, and health plans for prior authorization matters.