LaTasha Cooke
Raleigh,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
City Of Raleigh
05.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Food Service Assistant
Trinity Food Service
03.2018 - 10.2018
- Wake County Detention
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Set up and broke down food service lines quickly to maintain service flow.
PCA (Patient Care Assistant)
Carrollian Assisted Living
01.2015 - 12.2017
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Customer Service Representative
Conduent Services
01.2012 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Medication Tech - Medical Social Work
Arizona College of Nursing
Arizona City, AZ01-2018
High School Diploma -
Enloe High School
Raleigh, NC06-2009
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Problem resolution
- Time management
- Critical thinking
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Documentation
- Call management
Education Certifications
High School Diploma, Enloe High School
PCA (Patient Care Assistant )
Med Tech ( Medical Tech Administering Medicine )
Timeline
Customer Service Representative
City Of Raleigh
05.2018 - Current
Food Service Assistant
Trinity Food Service
03.2018 - 10.2018
PCA (Patient Care Assistant)
Carrollian Assisted Living
01.2015 - 12.2017
Customer Service Representative
Conduent Services
01.2012 - 12.2015
Medication Tech - Medical Social Work
Arizona College of Nursing
High School Diploma -
Enloe High School
Similar Profiles
Ellen DonauEllen Donau
Emergency Telecommunicator at City of RaleighEmergency Telecommunicator at City of Raleigh
Calvin DavisCalvin Davis
Utility Technician at City of RaleighUtility Technician at City of Raleigh
Kaylee PowellKaylee Powell
Year-Round Children Counselor at City of RaleighYear-Round Children Counselor at City of Raleigh