Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LATASHA CUNNINGHAM

Trenton,MO

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Personal Banker II

Southern Bank
Trenton , MO
02.2024 - Current
  • Upheld confidentiality of customer business.
  • Provided insights on diverse financial offerings from the bank.
  • Guide customers in opening and closing accounts.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Maintained accurate records of all transactions conducted throughout the day.

Customer Service Representative

Credit Saint LLC
05.2021 - Current
  • Ability to handle inbound and outbound calls such as welcoming clients to the service, billing, account follow ups and request documentation
  • Accurately update client account pages
  • Speak with clients about sensitive financial information
  • Maintaining compliance with credit repair regulations
  • Educate clients in a consultative role on the fundamentals of credit and our credit repair process
  • Develop rapport with our client in all interactions; offer solutions and guidance
  • Liaise between client and cross-functional internal teams
  • Ensure the timely and successful delivery of our solutions according to client needs
  • Participate in meetings and activities held to improve client satisfaction and business performance
  • Ability to deal with a high volume of calls in a very faced based environment

Kitchen Clerk

Hy-Vee
Trenton, MO
05.2013 - 05.2015
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Built attractive holiday and seasonal displays for merchandising program
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations
  • Delegated tasks to team members to optimize productivity
  • Sprayed all racked items with hot water to loosen and remove food residue
  • Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware
  • Advised Arranged food items in display cases and retail areas for purchase
  • Checked on all tables at appropriate intervals to refill drinks and respond to requests
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food, removing dirty containers and monitoring potential avenues of contamination
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Executed cash transactions quickly and accurately
  • Demonstrated knowledge of safe food handling and sanitation
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Calculated charges, issued table checks and collected payments from customers
  • Washed, peeled and cut various fruits and vegetables to prepare for serving
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks
  • Operated check stand equipment including cash register, scanner and scale
  • Swept floors and maintained sweep logs
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
  • Prepared Greeted all customers

CNA

Eastview Manor Care Center
Trenton, MO
11.2009 - 06.2011
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs, and preparing assistive devices.
  • Performed patient assessments, documented vital signs, and reported changes to supervisors.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored fluid outputs, documented results, and collected specimens for testing.
  • Obtained biological specimens for ordered tests, and prepared for laboratory transport.
  • Escorted patients to and from medical appointments or diagnostic tests.
  • Followed and promoted protocols and procedures to ensure effectiveness, efficiency, and safety.
  • Monitored patient intake, provided feeding assistance and ensured adherence to wellness plans.
  • Acquired detailed medical histories from clients, encompassing medication details, symptoms and allergies.

Cell Phone Sales Associate

Mid-America Wireless
Jefferson City, MO
05.2007 - 05.2009
  • Completed sales in excess with near-zero error rate using POS system
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Assisted customers by answering questions and fulfilling requests
  • Checked prices for customers and processed items sold by scanning barcodes
  • Assisted customers with locating and choosing merchandise in any store department
  • Stocked merchandise clearly labeling items, arranging according to size or color and preparing attractive displays
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Maintained organized checkout area and swept floors and emptied trash cans
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Educated customers on promotions to enhance sales
  • Listened to customer needs and desires to identify and recommend optimal products
  • Answered questions about store policies and concerns to support positive customer experiences
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Secretary

First Christian Church of Trenton
Trenton, MO
05.2007
  • Typing memos and correspondence
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Received and routed business correspondence to correct departments and staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Transferred and directed phone calls, guests and mail to correct staff members
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Kept reception area clean and neat to give visitors positive first impression
  • Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock
  • Used[Software to prepare various correspondence, reports and other written material
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries

Education

High School Diploma -

Trenton High School
Trenton, MO
01.2005

Certified Nurses Aide - Nursing

Grand River Technical School
Chillicothe, MO
05.2003

Business

North Central Missouri College
Trenton, MO

Skills

  • Customer Service
  • Office Equipment
  • Inventory Management
  • Quick Learning Ability
  • Product Knowledge
  • Multi-tasking
  • Computer Proficiency
  • Organization
  • Empathy
  • Teamwork
  • Phone Operations
  • Cash Register
  • Helpfulness
  • Attentiveness
  • Customer Care
  • Cash Handling
  • Attention to Detail
  • Data Entry
  • Telephone Etiquette
  • Time Management

Certification

  • Certified Nurse Assistant

Timeline

Personal Banker II

Southern Bank
02.2024 - Current

Customer Service Representative

Credit Saint LLC
05.2021 - Current

Kitchen Clerk

Hy-Vee
05.2013 - 05.2015

CNA

Eastview Manor Care Center
11.2009 - 06.2011

Cell Phone Sales Associate

Mid-America Wireless
05.2007 - 05.2009

Secretary

First Christian Church of Trenton
05.2007

High School Diploma -

Trenton High School

Certified Nurses Aide - Nursing

Grand River Technical School

Business

North Central Missouri College

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LATASHA CUNNINGHAM