Latasha Cuthberth
Summerville,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
T-Mobile
North Charleston, SC
03.2022 - 07.2024
- Answered customer inquiries regarding billings, payments, account status.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Collaborated with other departments within the company to ensure prompt resolution of disputes.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
Medicine Technician
Harmony at wescott
Summerville, South Carolina
01.2021 - 07.2024
- Maintained a clean work environment that meets safety guidelines set by regulatory agencies.
- Verified accuracy of prescription information prior to dispensing or administration of drugs.
- Took vital signs such as blood pressure and temperature when necessary.
- Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
- Conducted light housekeeping duties such as laundry, vacuuming and dusting.
- Provided emotional support for elderly clients dealing with loneliness or depression.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Customer Service Representative
Telus International
Ladson, SC
02.2021 - 02.2022
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
Education
High School Diploma -
Garrett Academy Of Technology
North Charleston, SC06-2015
Some College (No Degree) - Business Administration and Management
Morris College
Sumter, SCSkills
- Inbound and Outbound Calling
- Consultative Sales
- Data Entry
- Paperwork Processing
- Account updating
- Report Generation
- Medication Administration
- Light Housekeeping
- Electronic Charting
- Vital Sign Monitoring
- Monitoring fluids
- Patient Care
- De-Escalation Techniques
- Appointment Scheduling
- Customer Service Management
- Problem-solving abilities
Certification
- MedTech Certification
Timeline
Customer Service Representative
T-Mobile
03.2022 - 07.2024
Customer Service Representative
Telus International
02.2021 - 02.2022
Medicine Technician
Harmony at wescott
01.2021 - 07.2024
High School Diploma -
Garrett Academy Of Technology
Some College (No Degree) - Business Administration and Management
Morris College