Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaTasha Davis

Dallas,TX

Summary

Dynamic professional with a proven track record, enhancing client and customer outcomes with strong organizational and critical thinking skills. Skilled in documentation and reporting, adept at fostering client relations with a keen ability to resolve conflicts. Increased staff retention significantly, demonstrating critical thinking and technical support expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Occupational Therapy Assistant

Healthpro Heritage
05.2022 - Current
  • Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
  • Adapted treatment approaches according to individual patient preferences, ensuring engagement in the therapeutic process.
  • Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
  • Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
  • Built rapport with patients and families, fostering trust and open communication for optimal therapy outcomes.
  • Streamlined documentation processes, leading to increased efficiency in patient care management.

E-Commerce Customer Service Assistant

Army Air Force Exchange Service
07.2022 - 10.2023
  • Reduced return rates by thoroughly reviewing customer complaints and recommending appropriate solutions or replacements as needed.
  • Maintained accurate records of customer interactions, providing valuable data for future training and process improvements.
  • Assisted customers with navigating the company website, ensuring a seamless online shopping experience.
  • Managed large volumes of chat and email correspondence daily while maintaining professionalism and attention to detail in each response sent out.
  • Streamlined processes for order tracking and shipping updates, improving overall efficiency in the e-commerce department.

Director of Rehab Services

Legacy Healthcare Services
12.2020 - 04.2022
  • Increased staff retention by fostering a supportive work environment and providing professional development opportunities.
  • Enhanced patient outcomes by implementing innovative rehab programs and treatment plans.
  • Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
  • Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
  • Facilitated cross-departmental communication for coordinated care planning and seamless transitions between levels of care for patients.

Education

Associate of Applied Science - Occupational Therapy Assistant

Navarro College
Midlothian, TX
05.2017

Bachelor of Arts -

Stephen F Austin State University
Nacogdoches, TX
12.2011

Skills

  • Documentation And Reporting
  • Therapeutic exercise programming
  • Experienced with multiple documentation programs
  • Critical Thinking
  • Trained in Conflict/Problem Resolution
  • Client Relations
  • Technical Support
  • Live chat support experience
  • Marketing
  • Recruitment

Certification

  • COTA - Certified Occupational Therapy Assistant Texas License Number 214700
  • Member of NBCOT


Timeline

E-Commerce Customer Service Assistant

Army Air Force Exchange Service
07.2022 - 10.2023

Certified Occupational Therapy Assistant

Healthpro Heritage
05.2022 - Current

Director of Rehab Services

Legacy Healthcare Services
12.2020 - 04.2022

Associate of Applied Science - Occupational Therapy Assistant

Navarro College

Bachelor of Arts -

Stephen F Austin State University

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LaTasha Davis