Summary
Overview
Work History
Education
Skills
Timeline
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Latasha Davis

Portsmouth,VA

Summary

Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.

Overview

9
9
years of professional experience

Work History

Human Resources Business Partner

Amazon
09.2023 - Current
  • Partnered with senior leaders on organizational development initiatives for continued growth.
  • Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Collaborated with leadership to assess and improve policies across board.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Devised hiring and recruitment policies for 3000-employee company.

Huma Resources Associated Partner

Amazon
06.2022 - 09.2023
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Advised clients on regulatory compliance matters to mitigate risks associated with potential violations or penalties.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Use data and metrics to identify trends, anticipate business needs and develop action plans.
  • Coach, develop and support leadership through decision making.
  • Support employee queries and situations with routine standard work around employee onboarding, performance management, engagement process and benefit services.

Human Resources Assistant

Acro Service /Huntington Ingalls
01.2019 - 06.2022
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Performs variety of general personnel/clerical tasks in such areas as employee records, benefits, education/training, employment, compensation, and equal employment opportunity. • Maintains both manual and automated personnel records, collects and compiles sensitive and confidential personnel statistics and prepares reports.
  • In accordance with procedures, furnishes information to authorized persons and/or agencies.
  • Provides information to all levels of employees regarding personnel policies and procedures.
  • Prepare FMLA eligibility letter.
  • Collect FMLA applications and certifications.

Customer Service Representative

ANTHEM Health Services
11.2017 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as top performer within team.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.

Medical Office Receptionist

Sentara
02.2015 - 11.2017
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Reviewed and sent medical records to other physicians upon request.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
  • Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
  • Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
  • Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
  • Facilitated smooth workflow within the practice by communicating effectively with colleagues across various departments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered phone calls and messages for 4-physician Urgent Care medical facility, scheduling appointments, and handling patient inquiries.

Education

Bachelor of Science - Business Management

Norfolk State University
Norfolk, VA
01.2027

Skills

    • Employee Relations
    • Policy Implementation
    • Benefits Administration
    • Coaching leadership
    • HR policies development
    • Human Resources Operations
      • Problem-solving abilities
      • Time Management
      • Multitasking Abilities
      • Excellent Communication
      • Attention to Detail

Timeline

Human Resources Business Partner

Amazon
09.2023 - Current

Huma Resources Associated Partner

Amazon
06.2022 - 09.2023

Human Resources Assistant

Acro Service /Huntington Ingalls
01.2019 - 06.2022

Customer Service Representative

ANTHEM Health Services
11.2017 - 12.2018

Medical Office Receptionist

Sentara
02.2015 - 11.2017

Bachelor of Science - Business Management

Norfolk State University

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Latasha Davis