Versatile Human Resources professional with 5+ years of experience providing expertise and developing HR knowledge for all employees within small and large enterprises in various industries. Proven success in mentoring other HR professionals to improve policy knowledge and soft skills, program implementation, quality auditing, and collaborating with multiple departments. Ongoing student of HR policies to address critical need for effective organizational development and proficiency in enforcing federal and state laws/regulations.
Hi, I’m
LaTasha Deese
Customer Care Team Manager
Conroe,TX
Summary
Overview
8
Years of Professional Experience
3
Certifications
Work History
Alight SolutionsThe Woodlands, TX
Customer Care Team Manager
08.2018 - Current
Job overview
- Fulfilled client need for HR administrative support through quality assurance, talent development, workforce management, and leadership team building.
- Improved opportunities for HR policy training and skill-building workshops by over 15% year-over-year for U.S. and Canada colleagues, achieving over 90% employee satisfaction with HR assistance for same period.
- Retained at least 20% more colleagues who became eligible for team leadership within 6 months through personalized improvement plans and maintaining positive relationships.
- Saved organization at least $50,000 in contractual fees through leveraging operational forecasts and cross-training colleagues to support other departments during benefits enrollment cycles.
- Boosted support for peer- and senior-level managers through facilitating wellness activities, sharing 2-year project management plan, and hosting knowledge sessions, therefore effectively improving management practices for over 500 colleagues within $10+ million portfolio.
StarbucksHouston, TX
Shift Supervisor
05.2016 - 08.2018
Job overview
- Maintained store operations and team development activities through daily business routines, customer analysis, and employee engagements.
- Successfully onboarded at least 5 baristas by providing hands-on training and addressing concerns that arise during new employee orientation.
- Increased sales by at least 10% month-over-month through proactive sampling, training barista over product knowledge, and implementing customer feedback.
- Achieved a culture of flexibility and partnership by leading recognition activities for baristas and supporting networking events.
Education
Houston Christian UniversityHouston, TX
Master of Science from Human Resource Management
12-2020
University Overview
University of HoustonHouston, TX
Bachelor of Science from Psychology
12-2017
University Overview
Skills
- Employee and Leadership Development
- Employee Relations
- Benefits Administration
- Change Management
- Workforce Planning
- Data Analytics
- Training Delivery
- Project Management
- Documentation And Reporting
- Cross-Functional Collaboration
Affiliations
Affiliations
- World Tang Soo Do Association Volunteer
- Wake Church Volunteer
- Book Club Leader
Accomplishments
Accomplishments
- Role Model for Others in 2023
- Launched wellbeing initiative for managers
- Featured in company's September 2023 wellbeing blog
Certification
- McKinsey Academy: Business Strategy by McKinsey & Company - November 2023
- McKinsey Academy: Problem Solving by McKinsey & Company - September 2023
- McKinsey Academy: Adaptability & Resilience by McKinsey & Company - August 2023
Languages
English
Full Professional
Spanish
Elementary
References
References
References available upon request.