Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latasha Dorsey

Niceville,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Optical Sales Associate

Walmart
01.2020 - Current
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended specific frames, lenses and lens coatings to suit client needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Explained benefits and features of available current eyewear to meet patient needs and preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Optometrist Assistant

Walmart
01.2015 - 01.2020
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted with dilating patients or using eye medications when directed by optometrist.

Customer Service Associate

Walmart
01.2009 - 04.2015
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Fort Walton Beach High School
Fort Walton Beach, FL

Skills

  • Customer Relationships
  • Selling Techniques
  • Engaging with Diverse Customers
  • Sales Promotion
  • Goal-Driven
  • Team Cooperation

Timeline

Optical Sales Associate

Walmart
01.2020 - Current

Optometrist Assistant

Walmart
01.2015 - 01.2020

Customer Service Associate

Walmart
01.2009 - 04.2015

High School Diploma -

Fort Walton Beach High School

Similar Profiles

CREATE PROFILE
Latasha Dorsey