Summary
Overview
Work History
Education
Skills
Certificationandlicense
Timeline
Generic

Latasha Evans

Orlando,FL

Summary

Senior Rep Patient Advocate specialist in healthcare

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Patient Advocate Resolution Team Specialist

CVS Health
03.2020 - Current
  • Offer support as a Cares Representative assisting in facilitating communication between patients, insurances, and healthcare providers
  • Answering front line PSR educational/procedural questions, supporting De-escalation process creating and maintaining a positive experience for patients and healthcare providers.

Pharmacy Technician

CVS Health
06.2017 - Current
  • Receiving and confirming prescription orders, completing prescription Data entry for new rx and clarifications
  • Processing new and old refill medication orders
  • Interacting with patients, patient representatives and healthcare providers answering and following up with inquiries.

Insurance Verification Specialist / Pharmacy Technician

Walgreen’s
04.2016 - 03.2017
  • Supported inbound calls from patients, patient representative, and healthcare providers
  • Verified insurance benefits, obtained, and verified eligibility for services provided and document complete information in system
  • Performed prior authorizations as required by payer source, including procurement of needed documentation by collaborating with physician offices and insurance companies
  • Identified and coordinate patient resources as it pertains to reimbursement, such as copay cards third-party assistance programs, and manufacturer assistance programs
  • Resolved claim rejections for eligibility, coverage, and other insurance processing issues.

Customer Service Team Lead

Connextion/Optum
06.2013 - 03.2015
  • Helped with administration monitored department’s quality service for calls
  • Supported overflow inbound / outbound calls as needed, utilized customer databases in necessary procedures to obtain and update information
  • Assisted with prioritizing tasks, providing task updates, completing reports, compiling efficiencies Statistics, and acting as a back-up for a supervisor in his / her absence.

Education

Boone High School
Orlando, FL
08.2003

Skills

  • SME/ Team Lead
  • Flexibility
  • High volume customer service
  • Knowledge of healthcare
  • Identifying/Problem solving
  • Ability to analyze large set of data
  • Accountability
  • Productivity
  • Attention to detail
  • Critical Thinker
  • Self-starter
  • Organization
  • AVAYA
  • Time Management
  • Excellent Communication
  • CMS/CAS/IEX
  • Microsoft /teams/outlook
  • Activity monitoring
  • Policy research
  • Computer savvy
  • Insurance understanding
  • Verbal and written communication

Certificationandlicense

Registered Pharmacy Technician, #71922, 12/31/2024

Timeline

Patient Advocate Resolution Team Specialist

CVS Health
03.2020 - Current

Pharmacy Technician

CVS Health
06.2017 - Current

Insurance Verification Specialist / Pharmacy Technician

Walgreen’s
04.2016 - 03.2017

Customer Service Team Lead

Connextion/Optum
06.2013 - 03.2015

Boone High School

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Latasha Evans