Latasha Franklin
Ripley,TN
Summary
Accomplished professional with expertise in claims management and policy interpretation, honed at TN. Dept. of Finance & Administration. Demonstrated proficiency in medical terminology and investigative skills, enhancing organizational growth. Excelled in maintaining confidentiality and resolving disputes, boosting client satisfaction by 20%. Adept at using case management software to streamline processes and improve efficiency.
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Workers' Compensation Claims Assistant
TN. Dept. of Finance & Administration
07.2018 - 05.2025
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records, and health statuses.
Legal Assistant
Axiom
12.2016 - 10.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
Customer Service Representative
Regional Hospital
04.2012 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Associate of Science - Accounting
Union University
Jackson, TN09-2024
Skills
- Claims management expertise
- Organizational growth
- Workers' compensation
- Investigative skills
- Case management software
- Medical terminology proficiency
- Policy interpretation
- Claims management
- Case coordination
Certification
- CPhT - Certified Pharmacy Technician
*Blood-Borne Pathogen Certified
*Hipaa Certified
Timeline
Workers' Compensation Claims Assistant
TN. Dept. of Finance & Administration
07.2018 - 05.2025
Legal Assistant
Axiom
12.2016 - 10.2024
Customer Service Representative
Regional Hospital
04.2012 - 07.2021
Associate of Science - Accounting
Union University
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