Summary
Overview
Work History
Education
Skills
Certification
Relocation
Timeline
Generic

Latasha Fulton

Baltimore,MD

Summary

Intelligent and responsible liaison with a strong interest in fostering communication and collaboration. I'm confident in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to the organization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Coordinator

Sheppard Pratt Hospital
07.2023 - Current
  • Communicated with clients and service providers to provide updates on work progress.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed client needs and developed solutions to meet needs.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and follow up to confirm appointments.
  • Coordinated individual referrals to obtain services, advocate for client needs, and resolve roadblocks.
  • Established and maintained relationships with clients and their families while in the program.
  • Managed efficient teams of up to 20 employees

Security Operations Specialist

Sheppard Pratt Health System
03.2021 - 07.2023
  • Long-distance management of all security-related radio and telephone communications at the Towson campus
  • Receive and answer incoming phone calls and direct them to the designated person via office telephone, page, or radio
  • Provide staff and officer oversight by monitoring the camera feeds for any unit where there is an ongoing code and coordinate any necessary staff or security response via overhead page radio and or telephone
  • Place long distance calls for staff and patients.
  • Answer and initiate responses to all emergency calls
  • Page staff and monitor radio base station and various alarms
  • Maintain chronological logs and records
  • Maintain great customer service skills: Communication, empathy, patience and technical knowledge.

Special Police Officer (SPO) LEAD

Sheppard Pratt
04.2020 - 07.2023
  • Lead Security Officers are responsible for the overall security of the Hospital/facility in the absence of the Security Manager
  • Regularly oversees a small group of subordinates and performs the duties of a Security Officer
  • Enforces Health System and Security policies and procedures and ensures that required documentation is maintained
  • Supervises identified Security Officers
  • Once commissioned, functions as a Special Police Officer on Sheppard Pratt Health System (SPHS) property with the authority and responsibility of police powers to handcuff, make arrests, and initiate emergency petitions for the protection and preservation of good order and peace on SPHS property.

Mental Health Support Worker

Sheppard Pratt Hospital
01.2019 - 04.2020
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Facilitated support groups for clients to discuss issues related to mental health.
  • Implemented crisis intervention plans to support client safety.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.

Correctional Officer

Baltimore County Department of Corrections
07.2017 - 11.2018
  • Supervise inmates in housing units and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates
  • Maintain security within the institution and oversee the health and safety of staff and prisoners
  • Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security
  • Instruct inmates and maintain control in areas As housing units and class rooms
  • Observe for signs of disorder or tension and report such observations to a higher authority; counsel with inmates regarding institutional, domestic or emotional adjustment problems
  • Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.

Milieu Supervisor

The Jewish Board of Family and Children's Services Inc.
09.2014 - 09.2017
  • Senior Milieu Counselor
  • Direct support for the team leader on duty
  • Profound knowledge of behavior management protocols
  • Extensive knowledge in the field of substance abuse, domestic violence, behavioral, developmental, psychiatric disorders and learning disabilities
  • Proven ability to provide utmost behavioral health care
  • Profound ability to cater to emotional needs of youth
  • Good command over English aided by acquired proficiency in oral and written communication skills.
  • Monitored program performance and outcomes for successful delivery of services.
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Provided leadership, guidance and support to staff members.

Security supervisor/control access / CCTV

Securitas USA
04.2012 - 08.2014
  • Customer service professional / security officer, skilled in training staff and establishing rapport with clients
  • Self-motivated with exceptional communication and computer capabilities
  • Preforms emergency control, physical, security, and administrative functions
  • Protects client employees, customers, and property against fire, theft, damage, and unapproved entry
  • Monitor and control entrances and exits
  • Prevent unapproved or unlawful entry
  • Train all staff and new employees.
  • Recorded incident reports with detailed accounts of occurrences.
  • Prepared and submitted reports to keep management informed of security activities and developments.

Correction Officer

New York State
01.2004 - 01.2008
  • Maintained security within correctional facility
  • Responsible for the custody, control, job training and work performance of inmates
  • Supervised meals, visits, programs, and other activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
  • Routinely counted inmates and in response to potential security breaches

Education

GED -

Port Richmond High School
Staten Island, NY
10.1998

Skills

  • Direct Support
  • Home Health
  • Direct Care
  • Crisis Intervention
  • Behavior Management
  • Accurate Recordkeeping
  • Notetaking and Documentation
  • Rapport and Trust Building
  • Conflict Management
  • Crisis Management
  • Individualized Service Plans
  • Needs Assessment
  • Goal Setting
  • Client Advocacy

Certification

  • First Aid Certification
  • CPR Certification

Relocation

  • Baltimore, MD
  • Towson, MD
  • White Marsh, MD

Timeline

Service Coordinator

Sheppard Pratt Hospital
07.2023 - Current

Security Operations Specialist

Sheppard Pratt Health System
03.2021 - 07.2023

Special Police Officer (SPO) LEAD

Sheppard Pratt
04.2020 - 07.2023

Mental Health Support Worker

Sheppard Pratt Hospital
01.2019 - 04.2020

Correctional Officer

Baltimore County Department of Corrections
07.2017 - 11.2018

Milieu Supervisor

The Jewish Board of Family and Children's Services Inc.
09.2014 - 09.2017

Security supervisor/control access / CCTV

Securitas USA
04.2012 - 08.2014

Correction Officer

New York State
01.2004 - 01.2008

GED -

Port Richmond High School

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