LATASHA GOODEN

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Lead, coached, and mentor a team of 5 to 8 Sales Associates while providing outstanding customer service and building strong ongoing relationships with customers.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships in community.
• Managed store employees successfully in fast-paced environment..
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed cash handling point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set store schedules based on weekly basis,.

• ·Supervised team of 6-10 staff members.
• Responsible for managing the day-to-day operations of the store,
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention .
• Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
• Managed store organization, maintenance, and purchasing functions.
• Created employee schedules to align coverage with forecasted demands.
• Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
• · Customer service standards, achieving sales targets. As well as developing and motivating a team, ensuring everyone adheres to · company policies and procedures.
• · Executed opening and closing procedures and prepared weekly schedules for team players.
• ·· Excellent Cash Handling Skills (counting back cash to every customer a must) Reduced tremendously all cash and theft shortages.

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• Managed inventory control, cash control, and store opening and closing procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted with the merchandising of the store.

• Managed 6-10 employees daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Supervised guests at front counter, answering questions regarding products.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.