Latasha Grainger
Hayward,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with the ability to analyze data and identify trends in efforts to improve efficiency.
Overview
8
8
years of professional experience
Work History
Senior Team Lead
Nvidia
03.2023 - Current
- Worked with cross-functional teams to share insights and contribute to model improvements
- Conducted QA
- Assisted in developing, refining optimizing prompts to effectively query LLMs
- Conducted domain-specific research to enhance prompt quality and cater to various user requirements
- Contributed to the development of prompt engineering guidelines and best practices.
Financial Crimes Specialist III
Wells Fargo
10.2016 - 11.2020
- Partnered with product, channel, risk, and technology to provide secure, dependable, scalable and customer friendly prevention
- Managed customer accounts with effective communication and documentation
- Researched end to end fraudulent activities
- Recovered funds.
Customer Sales & Service Representative
Wells Fargo
08.2015 - 10.2016
- Effectively managed customer relationships through proactive service to mass-market customers, including communication and documentation
- Worked to resolve customer concerns, complaints, and disputes
- Provided expert guidance on various banking products and services to empower customers in making informed financial decisions
- Collaborated with cross-functional teams to ensure seamless banking operations and timely resolutions to customer inquiries.
Education
Bachelor of Arts Degree- Psychology -
California State University, Fresno
05.2013
Skills
- Proficient knowledge of machine learning
- Build visuals (charts, diagrams)
- Project Management
- Innovative thinking
- Excellent Verbal, Written and Interpersonal Communication
- Team Performance Optimization
- Strong Research Skills
- Ability to Take Initiative
Leadership Experience
- Conducted interviews, onboarded, and trained new hires.
- Lead cross-functional teams in both the U.S. and India, conducting regular meetings and facilitating communication channels to bridge the gap between both teams.
- Triaged new data factory requests and managed projects.
- Collaborated with stakeholders to align project goals with organizational objectives.
Timeline
Senior Team Lead
Nvidia
03.2023 - Current
Financial Crimes Specialist III
Wells Fargo
10.2016 - 11.2020
Customer Sales & Service Representative
Wells Fargo
08.2015 - 10.2016
Bachelor of Arts Degree- Psychology -
California State University, Fresno