Latasha Hamilton
Memphis,Tennessee
Summary
Healthcare professional with expertise in patient advocacy, medical records, pharmacy operations, and healthcare administration. Seeking a management role at the Memphis VA Medical Center to utilize skills in patient support, regulatory compliance, communication, and cross-functional coordination to improve veteran healthcare experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Inventory Management Specialist
VA Medical Center
03.2023 - Current
- Manage expendable medical materials and inventory control across multiple VA departments.
- Perform quantitative forecasting, special item tracking, audits, and regulatory compliance.
- Train and support staff to ensure efficient stock management and federal program adherence.
- Enhanced customer satisfaction by ensuring optimal stock levels of high-demand items, minimizing instances of unfulfilled orders or delayed shipments.
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Developed comprehensive training programs for new hires, fostering a culture of continuous learning within the inventory management team.
- Played a key role in successful product launches by coordinating closely with marketing and production teams to ensure adequate stock availability at all times.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Modernized outdated inventory management systems through implementation of advanced software technologies that enhanced overall process efficiency.
- Enhanced warehouse efficiency with the introduction of innovative storage solutions and layout optimization.
- Improved supply chain visibility, proactively communicating with suppliers to address potential delays or shortages.
- Streamlined order fulfillment, ensuring timely delivery of products to customers through close collaboration with sales teams and transportation partners.
- Collaborated with cross-functional teams to establish best practices for inventory management, aligning business objectives with operational efficiency.
- Implemented effective loss prevention strategies to minimize shrinkage, working closely with security personnel and conducting regular audits.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Minimized stockouts by diligently tracking reorder points for critical items and promptly placing orders as needed.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
Release of Information Specialist
VA Medical Center
06.2019 - 03.2023
- Processed 45–50 daily requests for medical records including subpoenas and legal requests.
- Ensured strict compliance with HIPAA and VA confidentiality policies.
- Managed client communications, records release coordination, and department administrative support
- Used ROI PLUS to perform data entry functions.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
- Developed strong relationships with external clients, enhancing collaboration on complex cases requiring comprehensive record releases.
- Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
- Facilitated communication between medical providers, patients, and legal teams to ensure accurate and timely release of information.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Resolved medical record discrepancies by collecting and analyzing information.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Demonstrated commitment to continuous improvement by actively seeking feedback from colleagues and supervisors, incorporating suggestions into daily practices for optimal performance.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Navigated within patient records to locate requested documentation, successfully completing over 50 requests per day.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Handled phone calls from attorneys, insurance companies and patients.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Increased customer satisfaction levels through prompt responses to inquiries and effective resolution of concerns.
- Collaborated with team members to share knowledge, improve processes, and foster a positive work environment.
- Actively participated in interdisciplinary team meetings, providing valuable input on release of information matters and contributing to the overall success of the organization.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Researched and resolved medical record discrepancies.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Verified accuracy of patient information in medical records.
- Assisted in preparation of medical reports for external parties.
- Followed up with medical staff regarding missing information in patient records.
- Identified new methods to optimize medical records management.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
Certified Pharmacy Technician
VA Medical Center
01.2015 - 06.2019
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume inpatient pharmacy environment.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Communicated directly with doctors offices via telephone, fax and email.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Prepared Intravenous Iv Fluids
- Filled and Delivered Omnicell to required wards.
- Worked in Control Vault to process controlled substances
- Used Vista to credit Patient medication charges
- Worked with Med Carousel
Program Manager of Residential Services
Kent's Care Home
04.2011 - 01.2015
- Supervised care operations for 100+ residents across four facilities, ensuring quality service delivery.
- Managed staff hiring, training, payroll, and coordinated individualized care plans and quality assurance initiatives
- Boosted staff productivity by providing continuous training and development opportunities.
- Enhanced collaboration between departments by initiating regular meetings focused on sharing best practices.
- Managed budgets effectively, optimizing resource allocation to maximize program impact.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Led cross-functional teams in achieving strategic goals, fostering a collaborative work environment.
- Established strong relationships with community partners, expanding the reach of residential services.
- Mentored junior team members, guiding them towards professional growth and skill development.
- Increased client satisfaction levels through regular feedback collection and prompt issue resolution.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key stakeholders.
- Developed and implemented training programs for staff.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Implemented data-driven decision-making processes to enhance overall program effectiveness.
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
- Developed comprehensive project plans, ensuring timely completion of milestones and deliverables.
- Championed change management initiatives aimed at improving organizational culture within residential services programs.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
Certified Pharmacy Technician
Methodist South Hospital
11.2006 - 01.2015
- Worked in all pharmacy areas including IV compounding, drug delivery, and inventory management.
- Managed drug order processing via Cerner and McKesson, ensured unit inspections, and assisted with technician onboarding
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed opening and closing duties for pharmacy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Communicated directly with doctors offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Delivered omnicell to required wards.
- Processed charges using Cerner.
- Prepared IV fluids.
- Prepared Extemps
- Placed drug order through Mckesson
Certified Pharmacy Technician Supervisor
Loudoun County Hospital
09.2002 - 11.2006
- Directed pharmacy operations including scheduling, training, inventory systems, and regulatory compliance.
- Served as liaison for interdisciplinary teams and managed payroll functions.
- Assisted in annual budget planning for the pharmacy department, contributing to cost-saving measures and efficient resource allocation.
- Developed strong relationships with healthcare providers, improving communication and fostering collaborative patient care efforts.
- Championed continuing education opportunities for staff members, promoting professional development and enhancing skill sets across the team.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Facilitated seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
- Conducted quality assurance audits regularly, identifying areas for improvement and implementing corrective actions as needed.
- Enhanced team efficiency by training and supervising pharmacy technicians, ensuring adherence to protocols and procedures.
- Strengthened the pharmacy''s reputation in the community by engaging in outreach initiatives and providing educational materials on a range of health topics.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Set up and modified patient profiles in Cerner to include current information such as medications and insurance details.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Served as a reliable point-of-contact for insurance companies, resolving billing issues swiftly to minimize delays in patient treatment plans.
- Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Contributed to improved patient outcomes by consistently monitoring drug interactions, allergic reactions, and dosage accuracy.
Education
Doctor of Healthcare Administration -
Virginia University of Lynchburg
01.2026
M.S. - Health Informatics Administration
University of Maryland University College
12.2019
B.P.S. - Healthcare Administration
University of Memphis
05.2014
Skills
- Healthcare operations management
- Medical Records Management & ROI
- Pharmacy Operations & 340B Program Compliance
- Inventory & Supply Chain Management
- Medical coding expertise (ICD-9/10, CPT)
- Expertise in compliance regulations
- Budget management
- Contract management
- Employee training and development
- VA Systems: VistA, CPRS, VATAS, Cerner, McKesson
- Proficient in Microsoft Office applications
- VA Systems: VistA, CPRS, VATAS, Cerner, McKesson
- Skilled in utilizing Microsoft Office tools
- Proficient in Microsoft Teams
- Exceptional verbal and written communication skills
- Effective organizational skills
- Strong attention to detail
- Mentorship and development skills
Accomplishments
- Used SCDIO to develop inventory tracking spreadsheets.
- Trained Staff on how to use the new PAR EX System
- Decreased Laborotory long supply from 100% to 0% within 6 months
- Came up with a plan on how to improve the Emergency Department DSOH
Certification
- Certified Pharmacy Technician (PTCB Certified), Southwest Tennessee Community College, 2000
- Tennessee Registered Pharmacy Technician
- Medical Billing & Coding, Messick Adult Education, 2016
- Healthcare Data Analytics, VA Medical Center, Memphis, 2020
- Member, Upsilon Phi Delta National Honor Society
- CPHT
Degree
M.S.H.I.
Timeline
Inventory Management Specialist
VA Medical Center
03.2023 - Current
Release of Information Specialist
VA Medical Center
06.2019 - 03.2023
Certified Pharmacy Technician
VA Medical Center
01.2015 - 06.2019
Program Manager of Residential Services
Kent's Care Home
04.2011 - 01.2015
Certified Pharmacy Technician
Methodist South Hospital
11.2006 - 01.2015
Certified Pharmacy Technician Supervisor
Loudoun County Hospital
09.2002 - 11.2006
B.P.S. - Healthcare Administration
University of Memphis
Doctor of Healthcare Administration -
Virginia University of Lynchburg
M.S. - Health Informatics Administration
University of Maryland University College
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