Latasha Harris
Birmingham,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
National Claims Support Clerk
Kemper Insurance
Birmingham, AL
11.2021 - Current
- Provides support for the PIP Department, supporting the PIP adjusters, generating bills, handling time sensitive documents, copies, files, pull files and mail forms and letters and performs other clerical duties as assigned, enters notes in claim files or e-mails messages to company personnel as appropriate to the situation, provides prompt, friendly courteous and accurate service always
Financial Crimes Specialist III
Wells Fargo
Birmingham, AL
04.2015 - 11.2021
- Review customer’s transactions to determine proper claim processing and the chargeback rights available
- Use chargeback rules and regulations to determine when to use a specific chargeback reason code
- Determine if claim should be escalated to pre-arbitration and/or arbitration
- Determine when to file a compliance
- Contacts customers via email and/or phone to gather required information for claim dispute filing
- Reviews accounts to detect potential fraudulent activity and take appropriate action
- Answers incoming calls in relation to fraud/dispute claim questions
- Acts as an escalation point for lower level fraud specialists to resolve issues and provide training.
Customer Service Representative II
AGL Resources
Riverdale, GA
11.2012 - 04.2015
- Assist customers with establishing natural gas service to residential and commercial properties where available
- Educate customers on services and products offered that would enhance the customer experience
- Address all customer billing inquiries and account financial matters
- Assist customers with high bill concerns by performing a visual audit of the account to create and inform customers of alternative solutions that would help manage
- When needed will consult with the customer to create a payment arrangement that would ensure the customers continued gas service and secure uncollected funds for the business
- Schedule field orders
Financial Care Representative II
T-Mobile
Birmingham, AL
10.2005 - 08.2012
- Provided customer service for an average of 100+ calls per day, answering customer inquiries, resolving customers concerns, soliciting payments on current and past due accounts, setting payment schedules, providing self-help options to respect customers time and reduce callbacks
- Provided excellent customer service to reduce customer churn
- Informed customers of the accounts financial status and presented effective solutions to maintain stability while including knowledge of current sales and new product information
- Performed basic trouble shooting on mobile devices.
Team Lead/Sr. Customer Service Representative
Sitel Corporation
Birmingham, AL
10.2003 - 03.2005
- Built long term relationships and advised customers on purchases and promotions
- Developed a reputation as an efficient service provider with high levels of accuracy
- Handled escalated calls and resolved customer complaints while maintaining professionalism, courtesy and concern
- Performed basic trouble shooting on mobile devices
- Co-instructed training courses on upcoming products and new procedures, implemented customer service strategies which resulted in growth of customer base.
Education
Advanced Diploma -
Monroe County High School
Business Management
Alabama Southern Community College
B.A. Business Management -
Auburn University of Montgomery
Skills
- Adaptability and responsiveness
- Strong communication and interpersonal skills
- Proactive and Creative solution development
- Developer of good relations and building rapport with customers
- Meticulous attention to detail
- Dedicated team player
- Microsoft Office proficiency
- Energetic work attitude
Career Overview
Result driven Customer Service and/or Financial Service Representative with 20+ years client interface and with proven ability to establish rapport with clients, while providing the customer with efficient and excellent customer service
Timeline
National Claims Support Clerk
Kemper Insurance
11.2021 - Current
Financial Crimes Specialist III
Wells Fargo
04.2015 - 11.2021
Customer Service Representative II
AGL Resources
11.2012 - 04.2015
Financial Care Representative II
T-Mobile
10.2005 - 08.2012
Team Lead/Sr. Customer Service Representative
Sitel Corporation
10.2003 - 03.2005
Advanced Diploma -
Monroe County High School
Business Management
Alabama Southern Community College
B.A. Business Management -
Auburn University of Montgomery