Open To Work
LaTasha Harris
Lawton,OK
Work Preference
Summary
**Independent contractor with exceptional skills in customer support management and extensive experience in healthcare administration, ready to drive results and enhance operations.**
A skilled customer support leader with a proven track record, I implement strategies to enhance customer satisfaction and operational efficiency while fostering a collaborative team environment.
**Healthcare Professional**
I am an experienced healthcare professional known for my effective office management skills and ability to ensure smooth patient interactions and operations.
Overview
2026
2026
years of professional experience
Work History
Customer Support Team Lead
GXO LOGISTICS
04.2019 - Current
- Resolved complex customer issues, enhancing satisfaction through timely solutions.
- Streamlined support processes, improving efficiency and reducing response times.
- Managed customer support representatives to ensure consistent service quality.
- Fostered continuous learning culture by sharing best practices regularly.
- Implemented escalation procedures to address urgent customer concerns promptly.
- Established open communication channels within the team to promote collaboration.
- Spearheaded initiatives that reduced average handle time while maintaining quality.
- Developed strategies for managing high call volumes during peak periods.
Independent Contractor Customer Support
Shiftsmart
01.2020 - Current
Facilitated research assistance for multiple clients regarding claims and scheduling
Tier 1 Tech Support
KellyServicesHBA
01.2019 - 01.2020
- Troubleshoot Apple IOS devices
- Answer inquiries
- Repair status/reques
- T/schedule
- Provide DIY (Do It Yourself) tools and resources
General Labor
XPO LOGISTICS
01.2017 - 01.2019
Donor Support
CSL PLASMA
2012 - 2013
- Managed plasma donor collection processes while maintaining high standards of safety.
- Maintained cleanliness and operational status of equipment to ensure effective collection sessions.
- Provided comprehensive after-donation care and resources to support donor well-being.
Data Entry
Serco
01.2014 - 01.2016
- Updated, processed or followed up with consumers applications for Affordable Healthcare Act
Customer Support
Wheeler Staffing
01.2021 - Current
- Product inquiries
- Order placement
- Status of orders, returns, deliveries, and/or refunds.
Education
Associate in Healthcare Administration - Health Administration
Colorado Technical University
Colorado Springs, COAssociate of Applied Science - Business, Health
Strayer
Online01.2009
Associate of Applied Science - Medical Assist
Platt College
Lawton, OK01.2007
GED - Human Services
Gary Job Crops
San Marcos, TX01.2005
Skills
- - Arabic Client Assistance
- - Support Strategy Development
- - Client Experience Management
- - Customer Engagement Tactics
- - Excellence in Customer Service
- - Feedback Collection Processes
- - Client Needs Assessment
- - Customer Relationship Management
- - Technical Issue Escalation
- - Developmental Business Assistance
- - In-Person Client Support
- - Telephonic Client Assistance
- - Collaboration Between Teams and Clients
- - Product Merchandising Assistance
- - Monthly Financial Closing Support
- - Visitor Welcome Services
- - Customer Support
- - Medical Terminology Knowledge
- - Vital Sign Monitoring
- - Electronic Medical Record (EMR/EHR) Management
- - Direct Patient Care
- - Clinical Documentation
- - Patient-Focused Care
- - Data Entry
- - Phlebotomy Skills
- - Reliable Team Player
- - Electronic Health Records Management
- - CPR Certified
- - Compassionate Care Provider
- - Phlebotomy Techniques
- - Immunization Administration
- - Patient Assessments
- - Professionalism and Ethical Behavior
- - Maintaining Confidentiality
- - Appointment Scheduling
- - Medical Records Management
- - Patient Flow Management
- - First Aid Administration
- - Medical Supply Inventory Management
- - Medical Office Administration
- - Complex Problem Solving
- - Trustworthy Companion
- - Adaptability
- - Patient Relations
- - Patient Management
- - Inventory and Supply Management
- - Prioritizing Urgent Orders
- - Professional Bedside Manner
- - Payment Collection
- - Medical Billing and Coding
- - Medical Office Management
- - Customer-Focused Approach
- - Workload Management
- - Motivational Skills
- - Influencing Skills
- - Remote Team Management
- - Employee Scheduling
- - Meeting Facilitation
- - Staff Development
- - Performance Coaching
- - Succession Planning
- - Operational Excellence
- - Performance Appraisal
- - Motivation Techniques
- - Team Leadership
- - Teamwork and Collaboration
- - Customer Service Excellence
- - Decision-Making Skills
- - Team Development
- - Staff Management
- - Staff Training
- - Computer Skills Proficiency
- - Employee Coaching and Mentoring
- - Problem Resolution
- - Customer Relationship Management
- - Performance Evaluations
- - Professional and Courteous Interaction
- - Shift Scheduling
- - Performance Review Processes
- - Work Planning and Prioritization
- - Goal Setting
- - Good Judgment
- - Documentation and Reporting
- - Strategic Planning
- - Negotiation and Conflict Resolution
- - Training and Development
- - Schedule Oversight
- - Task Prioritization
- - Operations and Efficiency Management
- - Task Delegation
- - Onboarding and Orientation
- - MS Office Proficiency
- - Idea Development and Brainstorming
- - Team Building Strategies
- - Lead Generation
- - Customer Relations Management
- - Employee Development
- - Scheduling and Coordination
- - Organizational Skills
- - Administration and Reporting
- - Technical Proficiency
- - Excellent Communication Skills
- - Brand Management
- - Business Analysis and Reporting
- - Process Improvement
- - Conflict Resolution Strategies
- - Positive Attitude
- - Teamwork and Collaboration
- - Problem-Solving Skills
- - Attention to Detail
- - Problem-Solving Abilities
Accomplishments
My greatest achievement is confidently overcoming doubt and advancing my skill set to effectively manage a team of individuals. At the same time, I returned to school and maintained a 4.0 GPA, demonstrating my commitment to personal and professional growth.
CUST
Any missing time either took off for personal reasoning, military, and/or schooling. Will explain further if need.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support
Wheeler Staffing
01.2021 - Current
Independent Contractor Customer Support
Shiftsmart
01.2020 - Current
Customer Support Team Lead
GXO LOGISTICS
04.2019 - Current
Tier 1 Tech Support
KellyServicesHBA
01.2019 - 01.2020
General Labor
XPO LOGISTICS
01.2017 - 01.2019
Data Entry
Serco
01.2014 - 01.2016
Donor Support
CSL PLASMA
2012 - 2013
Associate in Healthcare Administration - Health Administration
Colorado Technical University
Associate of Applied Science - Business, Health
Strayer
Associate of Applied Science - Medical Assist
Platt College
GED - Human Services
Gary Job Crops
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