Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Latasha Haynes

Hollywood,SC

Summary

Experienced Patient Care Representative and Customer Service professional with 12 years of expertise in customer support. Proficient in call center operations, handling customer inquiries, and resolving issues with a calm and professional demeanor. Skilled in mentoring team members and fostering a collaborative work environment to boost productivity and ensure customer satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
11.2017 - 03.2025
  • Mentored new employees on procedures and policies to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.

Patient Care Rep

Carelon Rx Pharmacy
01.2023 - 03.2024
  • Efficiently manage medication processes, improving patient satisfaction and service delivery.
  • Maintain accurate patient records and handle prescriptions with high attention to detail.
  • Provide empathetic support to patients, ensuring they understand and properly use their medications.
  • Streamline workflow, reducing wait times for patient care services.
  • Overhaul medication inventory system, ensuring 100% accuracy in stock levels.
  • Taking payments.

Customer Service Representative

Verizon Wireless Call Center
01.2008 - 10.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma - undefined

Summerville High School
Summerville, SC
06.2005

Skills

  • Report Creation
  • Report Generation
  • Building Customer Trust and Loyalty
  • Data Entry
  • Call Center Operations
  • Credit Card Payment Processing
  • Upselling Products and Services
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Customer service
  • Critical thinking
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Building rapport
  • Technical support
  • Live chat support

Certification

  • Customer Service Institute of America | Customer Service Institute of America
  • National Customer Service Association | National Customer Service Association

Timeline

Patient Care Rep

Carelon Rx Pharmacy
01.2023 - 03.2024

Customer Service Representative

Amazon
11.2017 - 03.2025

Customer Service Representative

Verizon Wireless Call Center
01.2008 - 10.2017

High School Diploma - undefined

Summerville High School

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